Darren Thomas
Gibsonton,FL
Summary
Dynamic business development professional with a proven track record at Haven Smart, excelling in revenue generation and client retention. Skilled in problem-solving and project management, I effectively negotiate contracts and implement strategies that drive growth. Adept at training teams, I foster strong client relationships to enhance satisfaction and loyalty.
Overview
35
35
years of professional experience
Work History
Client Advisor
Haven Smart
Tampa, FL
09.2025 - Current
- Advised clients on available technologies and usage to enhance their home and/or business
- Managed client relationships, ensuring satisfaction and retention to build the business
- Prepared proposals and presentations to highlight value for potential clients.
- Identified and engaged potential clients, negotiating contracts effectively.
Business Development Manager
SMARTSolutions
Tampa, FL
01.2018 - Current
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Established new customer accounts using negotiation and sales closing abilities.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Leveraged cold calling, in-person visits and referrals to build leads.
Business Owner/Operator
Media Savvy
Seffner, FL
01.2012 - 01.2018
- Consulted with potential clients to determine how company could best meet needs.
- Kept records for production, inventory, income and expenses.
- Determined pricing for products or services based on costs and competition.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
Installation/Sales Manager's Assistant
Brandon Home Theater
Lutz, FL
01.2006 - 01.2012
- Responded to customer issues to provide immediate resolution and improve retention.
- Scheduled site surveys, created proposals, purchased equipment for the approved quote.
- Installed, setup and programmed audio, video, networking and control systems
Installation Manager
Florida Home Theater
St. Petersburg, FL
08.2001 - 01.2006
- Identified challenges early and implemented creative solutions to meet delivery schedules without delays or customer experience compromises.
- Supervised field installation staff and handled escalated issues to maintain progress.
- Provided technical direction or support to installation teams during installation, start-up, testing, system commissioning or performance monitoring.
- Generated, read and interpreted drawings and assessed construction against budgets and plans.
Installation Technician
Domes Audio Video Environments
Chesapeake, VA
03.1999 - 08.2001
- Performed job tasks while complying with company's safety procedures and guidelines.
- Installed new components or replaced defective parts to restore functionality.
- Prewired, installed and deployed audio/video systems in homes and businesses.
Maintenance Data Analyst
USAF
Hampton, VA
08.1990 - 05.1999
- Generated reports and obtained data to develop analytics on key performance and operational metrics.
- Conducted data analysis to prepare forecasts and identify trends.
- Assisted with efforts to track, evaluate and report on impact of programs using multiple data sources.
- Built and managed queries, exports, analysis reports and mailing lists.
Education
Associate of Applied Science -
Community College of The Air Force
Montgomery, AL09-1995
Skills
- Revenue generation
- Problem solving
- Customer service
- Business development
- Project management
- Training and mentoring
Timeline
Client Advisor
Haven Smart
09.2025 - Current
Business Development Manager
SMARTSolutions
01.2018 - Current
Business Owner/Operator
Media Savvy
01.2012 - 01.2018
Installation/Sales Manager's Assistant
Brandon Home Theater
01.2006 - 01.2012
Installation Manager
Florida Home Theater
08.2001 - 01.2006
Installation Technician
Domes Audio Video Environments
03.1999 - 08.2001
Maintenance Data Analyst
USAF
08.1990 - 05.1999
Associate of Applied Science -
Community College of The Air Force