Darrian De Leon
Daly City,California
Summary
As a first-generation Filipino American navigating the tech industry, my diverse interests span basketball, football, video games, and exploring the realm of fashion. Growing up, I organically became the household's tech troubleshooter, igniting my passion for technology.
Graduated in the Year Up program, specializing in the IT/Helpdesk support track, I am actively laying the groundwork for my future. Post-completion, my goal is to further enrich my skills in Cyber Security, aiming to evolve into a Cyber Security analyst. This journey has not only honed my technical abilities but also fueled my ambition to contribute significantly to the field.
Overview
3
3
years of professional experience
Work History
System Support Analyst
LinkedIn
08.2023 - 01.2024
- Proficiently overseeing troubleshooting, delivering on-site support, and resolving diverse IT issues weekly significantly contributed to team's enhanced task completion and success rates
- Utilized Service Now, VIP Manager, and Active Directory tools to efficiently resolve more than 50 client tickets on weekly basis, ensuring timely and professional issue resolution
- Effectively oversaw reconciliation and assignment of over 50 Windows and Mac machines weekly through use of Hardware Asset Management within ServiceNow
- This meticulous process ensured accurate tracking of laptops entering and exiting Tech Lounge
- Proficient at operating and troubleshooting over 20 Microsoft Teams Rooms per week
- Effectively coordinated installation of more than 250 desks, skillfully configuring and linking mice and keyboards to facilitate successful launch of new floors, guaranteeing operational preparedness and optimizing efficiency.
Men’s Sales Associate
Nordstrom
06.2021 - 05.2023
- Sold over $250,000+ of merchandise in 2022, resulting in “Top-Seller of the Week” for multiple weeks
- Providing excellent customer satisfaction by stylist appointments and creating new fashion looks for clientele.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Year Up
San Francisco, CA01.2024
Jefferson High School
Daly City, CA08.2019
Skills
- MacOS
- Windows OS
- Customer Service
- Microsoft Office 365
- Ticketing Systems
- Hardware Asset Management
- Okta
- AV/VC
Timeline
System Support Analyst
LinkedIn
08.2023 - 01.2024
Men’s Sales Associate
Nordstrom
06.2021 - 05.2023
Year Up
Jefferson High School