Darrian Hobbs-Rasberry
Alexandria,VA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
9
9
years of professional experience
Work History
Bartender
Legal Seafood
07.2018 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Obtained cash bank and stocked service bar to prepare for operation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Front of House Manager
Passion Fish Hospitality
06.2016 - 06.2018
- Managed store with annual sales of 6 Million dollars
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Coordinated with catering staff to deliver food services for special events and functions.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Bartender
Bonefish Grill Restaurants
03.2014 - 05.2016
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Met training needs with well-organized, factual programs based on contemporary requirements.
Education
Bachelor of Arts - Public Policy
College of William And Mary
Williamsburg, VA05.2016
Skills
- Special Requests
- Schedule Mastery
- Technology Features
- Fee Collection
- Ability to Work Independently
- Team-Building Exercises
- Administrative Leadership
- Friendly, Positive Attitude
- Member Retention
Timeline
Bartender
Legal Seafood
07.2018 - Current
Front of House Manager
Passion Fish Hospitality
06.2016 - 06.2018
Bartender
Bonefish Grill Restaurants
03.2014 - 05.2016
Bachelor of Arts - Public Policy
College of William And Mary
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