Darrian King
Phoenix,AZ
Summary
Results-driven customer service leader with over 5 years of experience enhancing customer satisfaction, streamlining support processes, and mentoring high-performing teams. Proven track record in conflict resolution, employee development, and driving operational efficiency in fast-paced environments. Adept at simplifying complex financial concepts, improving team productivity, and fostering cross-functional collaboration. Committed to delivering exceptional customer experiences while continuously promoting growth and innovation.
Overview
11
11
years of professional experience
Work History
Customer Care Representative
Upgrade Inc.
Phoenix, AZ
07.2023 - Current
- Resolved customer issues efficiently by listening attentively and offering timely, effective solutions.
- Escalated priority concerns appropriately to ensure resolution.
- Strengthened customer relationships through proactive outreach.
- Provided subject matter expertise to cross-functional teams during product development.
- Mentored new team members to support onboarding and performance improvement.
- Delivered individual coaching to peers and collaborated with managers to promote continuous growth.
Supervisor
Consumer Cellular
Phoenix, AZ
07.2019 - 06.2023
- Trained, coached, and evaluated team members to ensure high service standards.
- Led onboarding sessions and enforced adherence to company policies and procedures.
- Developed and implemented strategies to enhance customer satisfaction and retention.
- Monitored team productivity and identified opportunities for performance improvement.
- Maintained detailed records on employee performance, attendance, and disciplinary actions.
- Ensured team compliance with safety regulations through regular training initiatives.
- Conducted performance reviews and provided actionable feedback.
Sales Specialist
VELLC
Phoenix, AZ
12.2018 - 07.2019
- Worked alongside an Independent Contractor selling high quality tapestries and rugs.
- Moving heavy/large products from pallets onto the sales floor.
- Successfully kept track of sales, profit, and inventory using spreadsheets.
- Secured sales by providing recommendations and accurate information about the material, design, and history of the product.
Host/Busser
Wildfire
Eden Prairie, MN
06.2018 - 12.2018
- Managed reservations and organized seating arrangements efficiently.
- Provided outstanding customer service to new and long-standing customers by attending closely to their concerns and developing solutions.
- Monitored guest needs, providing assistance to enhance overall dining experience.
- Picked up dishware promptly to maintain a clean environment for the customer.
Server
Olive Garden Italian Restaurant
Maple Grove, MN
08.2016 - 06.2018
- Provided exceptional customer service in a fast-paced dining environment.
- Increased average check size through strategic upselling while taking orders.
- Assisted guests place orders, explained menu items, provided allergy friendly alternatives, and processed cash and card transactions accurately.
Product Demonstrator
Petco
Chaska, MN
11.2014 - 08.2016
- Promoted pet products by educating customers about health and nutrition.
- Answered questions and helped customers find items while making product recommendations.
- Research company history and products to share detailed information with customers and positively influence their purchase.
- Process purchases using POS systems to complete cash and credit transactions.
Education
Integrated Arts Academy
Chaska, MN06-2014
Skills
- Conflict Resolution
- Customer Relationship Management
- Employee Training & Mentorship
- Financial Concept Simplification
- Communication & Collaboration
- Upselling & Complaint Handling
- Time Management & Multitasking
- Documentation & Process Improvement
- Technological Adaptability
- Organizational Skills
Affiliations
Avid reader with a passion for storytelling and personal development. Enjoy hiking, staying active outdoors, and creating calm, intentional spaces through art and indoor plant care.
Timeline
Customer Care Representative
Upgrade Inc.
07.2023 - Current
Supervisor
Consumer Cellular
07.2019 - 06.2023
Sales Specialist
VELLC
12.2018 - 07.2019
Host/Busser
Wildfire
06.2018 - 12.2018
Server
Olive Garden Italian Restaurant
08.2016 - 06.2018
Product Demonstrator
Petco
11.2014 - 08.2016
Integrated Arts Academy