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Darrian Silva
Las Vegas,NV
Summary
Detail-oriented service operations and administrative professional with expertise in contract lifecycles, billing processes, and accounts receivable. Skilled in coordinating service workflows, tracking renewals, and resolving billing discrepancies while maintaining accurate customer data. Proven track record of delivering operational precision and proactive issue resolution, enhancing process efficiency in high-pressure environments. Experienced in managing multiple priorities and fostering strong customer relationships to ensure compliance and smooth operations.
Overview
10
10
years of professional experience
Work History
Flight Attendant
Spirit
Las Vegas, Nevada
11.2022 - 05.2026
- Ensured passenger safety through thorough pre-flight checks and safety briefings.
- Delivered high-quality customer service to enhance passenger experience during time-sensitive operations.
- Maintained compliance with operational and safety standards while managing multiple priorities.
- Resolved customer concerns efficiently, reinforcing brand trust and ensuring satisfaction.
Career Service Specialist
UEI College Las Vegas
Las Vegas, NV
08.2019 - 10.2022
- Coordinated scheduling, tracking, and reporting for externship programs to ensure timely documentation completion.
- Maintained accurate records through meticulous data management for compliance adherence.
- Acted as liaison between internal departments and external partners to facilitate issue resolution.
- Monitored timelines to proactively resolve delays or discrepancies in documentation and reporting.
- Facilitated workshops on resume writing and interview preparation skills for students.
- Collaborated with employers to identify job openings aligned with graduates' qualifications.
- Engaged with local employers to establish partnerships for internship and job placements.
- Organized workshops focused on resume writing and interview preparation skills.
Office Manager/ QMHA
Abundant Behavioral Health LLC
Las Vegas, NV
02.2017 - 06.2020
- Streamlined billing processes, reducing discrepancies and improving accounts receivable performance.
- Tracked service-related costs to ensure alignment with financial records for labor and materials.
- Maintained accurate client records, including billing requirements and compliance documentation.
- Coordinated service delivery schedules, enhancing team alignment and operational workflow.
- Established communication channels between departments to foster collaboration and information sharing.
- Implemented office policies that organized operations and optimized workflows.
- Assisted in onboarding new staff members while facilitating comprehensive training initiatives.
- Handled client inquiries to maintain positive relations and achieve timely resolutions.
Operations Assistant
24-7 Automated Storage
Las Vegas, Nevada
12.2015 - 12.2016
- Maintained automated storage systems to enhance inventory management efficiency.
- Utilized software programs for data analysis and reporting to support decision-making.
- Supported daily warehouse operations to maximize efficiency in a fast-paced environment.
- Trained and onboarded new employees, fostering teamwork and accountability.
- Coordinated interview scheduling and performance evaluations to streamline hiring processes.
- Managed budgets and monitored costs to achieve significant expense reductions.
- Facilitated quarterly business reviews with senior leadership to align operational strategies.
Education
Bachelor of Arts - Psychology
University of Nevada, Las Vegas
Las Vegas12-2015
Skills
- Customer service excellence
- Safety procedures compliance
- Scheduling coordination
- Relationship building
- Project management
- Cross-functional collaboration
- Operational support
- Process improvement
- Data analysis
- Financial reporting
- Accounts receivable management
- Invoice processing and re-billing
- Cost reconciliation
- Contract lifecycle management
- Renewal tracking and follow-up
- Account maintenance and billing accuracy
Technical Skills/ Additional Strengths
- TECHNICAL SKILLS
Microsoft Excel (Advanced)
Microsoft Word
Microsoft Access
Data Reporting & Query Tools
Internet-Based Business Systems
ADDITIONAL STRENGTHS
- Strong ability to manage multiple service agreements and priorities simultaneously
- High attention to detail in financial tracking, billing accuracy, and documentation
- Effective communicator with both customers and internal stakeholders
- Proactive in identifying issues and driving timely resolution
Timeline
Flight Attendant
Spirit
11.2022 - 05.2026
Career Service Specialist
UEI College Las Vegas
08.2019 - 10.2022
Office Manager/ QMHA
Abundant Behavioral Health LLC
02.2017 - 06.2020
Operations Assistant
24-7 Automated Storage
12.2015 - 12.2016
Bachelor of Arts - Psychology
University of Nevada, Las Vegas