Summary
Overview
Work History
Education
Skills
Timeline
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Darrick Potts

Ocoee,FL

Summary

Dynamic Project Manager with a proven track record at Heart of Florida Roofing, excelling in project planning and client relations. Expert in optimizing workflows and enhancing team collaboration, I successfully managed multiple projects, ensuring timely delivery and exceptional quality. Strong problem-solving skills led to improved customer satisfaction and efficient resource allocation.

Overview

2026
2026
years of professional experience

Work History

Project Manager

Heart of Florida Roofing
Orlando, FL
2021 - Current
  • Led project planning and execution for roofing projects, ensuring alignment with client specifications.
  • Developed detailed project timelines using industry-standard software to enhance workflow efficiency.
  • Coordinated cross-functional teams to streamline communication and improve project delivery times.
  • Implemented quality control measures to ensure compliance with safety regulations and industry standards.
  • Managed budget forecasting and resource allocation, optimizing cost-efficiency across multiple projects.
  • Established strong client relationships through effective communication and proactive problem-solving strategies.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.

Server and Bartender

Walt Disney World Resort
Orlando, FL
2005 - 2021
  • Delivered exceptional guest service while maintaining a friendly, welcoming atmosphere.
  • Coordinated efficient table turnover during peak dining hours to enhance guest experience.
  • Managed accurate order processing using point-of-sale systems, ensuring timely delivery.
  • Trained and mentored new staff on service standards and best practices for customer satisfaction.
  • Streamlined service workflows by implementing effective communication strategies among team members.
  • Resolved guest inquiries and complaints promptly, fostering positive experiences and repeat visits.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Education

Associate of Science - Mechanical Engineering

Valencia College
Orlando, FL

Skills

  • Project management
  • Project planning
  • Project planning and development
  • Project scheduling
  • Team collaboration
  • Schedule management
  • Client relationsCustomer relations
  • Advanced problem solving
  • Work flow planning
  • Risk management
  • Team bonding
  • Productivity improvement

Timeline

Project Manager

Heart of Florida Roofing
2021 - Current

Server and Bartender

Walt Disney World Resort
2005 - 2021

Associate of Science - Mechanical Engineering

Valencia College