Darrick Potts
Ocoee,FL
Summary
Dynamic Project Manager with a proven track record at Heart of Florida Roofing, excelling in project planning and client relations. Expert in optimizing workflows and enhancing team collaboration, I successfully managed multiple projects, ensuring timely delivery and exceptional quality. Strong problem-solving skills led to improved customer satisfaction and efficient resource allocation.
Overview
2026
2026
years of professional experience
Work History
Project Manager
Heart of Florida Roofing
Orlando, FL
2021 - Current
- Led project planning and execution for roofing projects, ensuring alignment with client specifications.
- Developed detailed project timelines using industry-standard software to enhance workflow efficiency.
- Coordinated cross-functional teams to streamline communication and improve project delivery times.
- Implemented quality control measures to ensure compliance with safety regulations and industry standards.
- Managed budget forecasting and resource allocation, optimizing cost-efficiency across multiple projects.
- Established strong client relationships through effective communication and proactive problem-solving strategies.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Server and Bartender
Walt Disney World Resort
Orlando, FL
2005 - 2021
- Delivered exceptional guest service while maintaining a friendly, welcoming atmosphere.
- Coordinated efficient table turnover during peak dining hours to enhance guest experience.
- Managed accurate order processing using point-of-sale systems, ensuring timely delivery.
- Trained and mentored new staff on service standards and best practices for customer satisfaction.
- Streamlined service workflows by implementing effective communication strategies among team members.
- Resolved guest inquiries and complaints promptly, fostering positive experiences and repeat visits.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Associate of Science - Mechanical Engineering
Valencia College
Orlando, FLSkills
- Project management
- Project planning
- Project planning and development
- Project scheduling
- Team collaboration
- Schedule management
- Client relationsCustomer relations
- Advanced problem solving
- Work flow planning
- Risk management
- Team bonding
- Productivity improvement
Timeline
Project Manager
Heart of Florida Roofing
2021 - Current
Server and Bartender
Walt Disney World Resort
2005 - 2021
Associate of Science - Mechanical Engineering
Valencia College