Darrick Richards
Phoenix,AZ
Summary
Resourceful Specialist known for high productivity and efficient task completion. Skilled in data analysis, project management, and strategic planning. Excel at communication, problem-solving, and adaptability, ensuring success in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Customer Service Retrieval Specialist
Datavant
Phoenix, USA
01.2024 - 10.2024
- Built rapport with customers through active listening, empathy, and personalized interactions
- Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
- Contributed to team success by achieving individual targets while also supporting colleagues during peak periods
- Cultivated positive relationships with key clients through regular communication channels such as phone calls or email correspondence
- In my Most Recent Role as a Customer Service Third Party Vendor, I would get Dialer fed and or Call various Hospitals, Doctor's Offices and Medical Specialist Offices
- In Request of the Retrieval of Medical Record Charts for various Health Care Companies..
Senior Process Executive - Tech Delivery
Cognizant Technology Solutions
Mesa, USA
06.2021 - 02.2023
- Build and nurture relationship with the clients to understand and meet their requirements while ensuring effective business delivery
- Provide relevant client specific statements and information as per the requests received
- Support the team in performing various ad hoc tasks and activities assigned to the group,self
- Contribute towards process improvement ideas on productivity accuracy and turnaround time
- Knowledge Management, Update SOP as per the agreed frequency
- Customer Relationship Management
Customer Service Representative
Ontrac Delivery
Chandler, USA
01.2021 - 04.2021
- Received inbound calls from members in regards to their packages that were being shipped and date of arrival, Verify and updating Customers personal information And the content of the package..
- Resolving all Members and Customs related issues regarding the Package or Shipment either thru the shipper or the receiver to ensure delivery in a timely matter..
- Managed customer accounts
- Resolved customer issues
- Worked in the inbound call center
- Collected and documented orders
- Responded to inquiries and issues
Customer Service Representative
OnTrac Express Shipping
Phoenix, USA
08.2020 - 12.2020
- Received inbound calls from members in regards to their packages that were being shipped and date of arrival, Verify and updating Customers personal information And the content of the package..
- Resolving all Members and Customs related issues regarding the Package or Shipment either thru the shipper or the receiver to ensure delivery in a timely matter..
- Managed customer accounts
- Resolved customer issues
- Worked in the inbound call center
- Collected and documented orders
- Responded to inquiries and issues
Customer Service Representative/Call Center
Acro Staffing
Phoenix, USA
02.2019 - 05.2019
- Answered a high volume of telephone calls from customers regarding payments, returns and charges
Customer Service Representative
Aerotek Staffing
12.2018 - 01.2019
- Answered a high volume of telephone calls from customers regarding payments, returns and charges
- Maintained contact and followed up on problems that required special handling
- Researched and responded to customer inquiries and explained transactions to their satisfaction
Education
GED - General Studies
Job Corp
Excelsior Springs, MO06-1984
Skills
- Technical Support
- Customer service Representative
- Customer Relationship Management
- Process Improvement Representative
- Computer networking
- Active Directory
- Network support Representative
- Account management
- Troubleshooting techniques
- Knowledge sharing
- Team collaboration
- Root-cause analysis
- Quality assurance
- Team performance improvement
- Technical communication
- Process optimization
- Documentation management
- Operating systems Representative
- Accounts receivable
- Software troubleshooting
- IT
- Remote access software
- Accounting
Additional Information
Accurate, Focused, Team Player, Self-Motivated, Problem Solver, Enthusiastic, Effective Computer Skills, Customer Service Skills, Assertive, Loyal
Timeline
Customer Service Retrieval Specialist
Datavant
01.2024 - 10.2024
Senior Process Executive - Tech Delivery
Cognizant Technology Solutions
06.2021 - 02.2023
Customer Service Representative
Ontrac Delivery
01.2021 - 04.2021
Customer Service Representative
OnTrac Express Shipping
08.2020 - 12.2020
Customer Service Representative/Call Center
Acro Staffing
02.2019 - 05.2019
Customer Service Representative
Aerotek Staffing
12.2018 - 01.2019
GED - General Studies
Job Corp
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