Strong communicator and self-driven candidate successful at managing multiple priorities and time-sensitive projects. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Implementation Consultant
Trubridge
09.2022 - Current
Exceeded client expectations by delivering customized training sessions that efficiently utilized newly implemented systems.
Configured, installed, and handled troubleshooting tasks for a variety of different applications.
Traveled to customer facilities to inspect theinitial implementation of EHR, directing apparent issues to appropriate engineering staff for correction.
Video Editor
MadMans
06.2017 - Current
Optimized outputs with good understanding of codecs, compression and transcoding
Manipulated on-screen assets to achieve desired looks
Completed basic keyframing with use of Adobe Premier and Effects
Collaborated with film director to verify vision and concept of production.
Clinical Support Specialist
CVS Specialty Infusion Services
07.2021 - 08.2022
Coordinated with other healthcare professionals to provide patients with comprehensive care
Trained staff on operating procedures and company services.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Pharmacy Technician Intern
Walgreens
09.2020 - 07.2021
Answered incoming phone calls and addressed questions from customers and healthcare providers
Counted, measured, and compounded medications following standard procedures
Provided consultations and answered inquiries from patients, healthcare professionals, and physicians regarding drugs, potential side effects, and specified use
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Education
Bachelor of Film And Television - Film And Video Production -
The Art Institute of Houston
Houston, TX
Skills
Customer Service
Inbound/Outbound Phone Calls
Pharmacy
Hospital
Public Speaking
EHR Implementation
Project Management
Critical Thinking
Customer Support
Technical Support and Assistance
Timeline
Implementation Consultant
Trubridge
09.2022 - Current
Clinical Support Specialist
CVS Specialty Infusion Services
07.2021 - 08.2022
Pharmacy Technician Intern
Walgreens
09.2020 - 07.2021
Video Editor
MadMans
06.2017 - Current
Bachelor of Film And Television - Film And Video Production -