Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pam Homsombath

Titusville,FL

Summary

Strongly motivated, achievement-oriented Implementation Consultant with 3 years helping clients enhance businesses. Satisfied only when customers successfully integrate new products and improve operations. Provides streamlined, timely operational augmentations with minimal service interruptions.

Overview

18
18
years of professional experience

Work History

Implementation Consultant

FIS Global
06.2022 - Current
  • Analyzed client needs, developed tailored implementation strategies, and execute plans, resulting in substantial improvements customer satisfaction rates
  • Collaborated with cross-functional teams to ensure seamless integration and adoption of new systems for clients
  • Maintained clear documentation of project progress, ensuring transparency among all stakeholders throughout the implementation process
  • Provided exceptional remote support to clients during off-site implementations, ensuring minimal downtime during critical transitions

Implementation Consultant

Interactive Resources LLC
11.2021 - 06.2022
  • Performed meetings with clients to review current processes and identify areas for improvement in utilizing products/services
  • Conducted training sessions for clients on key products/services, adapting sessions based on feedback and questions
  • Collaborated with cross-functional teams to ensure a seamless customer experience
  • Prioritized urgent troubleshooting to maintain high client satisfaction and minimize system downtime

Credit Analyst

Tech Data (Acquired by Synnex)
06.2018 - 11.2021
  • Conducted credit analysis on new accounts, assessing stability and reducing risk exposure
  • Managed diverse credit card transactions, ensuring accuracy and compliance
  • Executed daily collection calls, improving account receivables and cash flow
  • Collaborated with sales and management to resolve order release issues, enhancing customer satisfaction

Customer Support Engineer

ProV International
02.2016 - 06.2018
  • Resolved customer issues promptly, escalating complex cases to Tier-2 for advanced support
  • Diagnosed software and network problems, ensuring minimal downtime for users
  • Collaborated with cross-functional teams to address recurring issues, improving overall service quality

SR. Analyst

First Marblehead (Now Cognition Financial)
06.2006 - 06.2015
  • Reviewed and resolved credit balances for inactive student accounts, achieving zero balance targets
  • Supported campuses with withdrawal calculations and refund issues, improving resolution efficiency
  • Audited student accounts, ensuring compliance with Federal Regulations and processing refunds within strict timelines, enhancing financial accuracy

Education

Bachelor of Science - Business

Bay Path University
Longmeadow, MA
2016

Bachelor of Science - Business Administration

Massachusetts Bay Community College
Wellesley Hills, MA
2015

Associate of Science - Computer Software And Media Applications

Herzing College
Montreal, CA
2005

Skills

  • Effective Communication
  • Team Collaboration
  • Customer service
  • Problem-solving abilities
  • Multitasking Abilities
  • Organizational Skills
  • Decision-Making
  • Analytical Thinking

Timeline

Implementation Consultant

FIS Global
06.2022 - Current

Implementation Consultant

Interactive Resources LLC
11.2021 - 06.2022

Credit Analyst

Tech Data (Acquired by Synnex)
06.2018 - 11.2021

Customer Support Engineer

ProV International
02.2016 - 06.2018

SR. Analyst

First Marblehead (Now Cognition Financial)
06.2006 - 06.2015

Bachelor of Science - Business

Bay Path University

Bachelor of Science - Business Administration

Massachusetts Bay Community College

Associate of Science - Computer Software And Media Applications

Herzing College

Similar Profiles

CREATE PROFILE
Pam Homsombath