Tenajah Neuhoff

Module supported: Anesthesia.

• Troubleshooting data integration.
• Preoperative documentation.
• Real-time data capture.
• Intra-op documentation.
• Personalization
• Charge capture based on documented care.
• Provided training sessions for users on new system functionalities.
• Analyzed client feedback to recommend system improvements.

Module supported: Optime Day Surgery.

• Anesthesia support.
• Provided personalization to physicians, creating order sets and templates for better documentation.
• Collaborated with team members to troubleshoot IT-related problems efficiently.

Module Supported: Optime Main OR

• Supported Anesthesia
• Supported troubleshooting efforts during system deployment phases.
• Facilitated training sessions with end users on how to use the software application correctly.
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Module supported: Stork and Family Medicine.

• Provided personalization for all end users.
• One-on-one with physicians.
• Front desk support for patient scheduling and linking orders to appointments.
• Analyzed client feedback to recommend system improvements.
• Supported troubleshooting efforts during system deployment phases.
• Interfaced regularly with clients throughout the entire implementation process, keeping them informed of any changes or delays.

Supported: AMB

Department: pediatrics allergy

• Provider support to clinical and non-clinical end users.
• Personalization with physicians.
• Ordering labs and printing labels with MAs and nurses.
• Troubleshooting build issues by placing tickets and ticket escalation.
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Supported: AMB

Department: Family Medicine

• Clinical support to all end users.
• Personalization with physicians.
• Resolve build issues via ticketing and ticket escalation.

Supported: AMB Stork.

Department: OB/GYN.

• Provided ongoing support and maintenance.
• Personalization with clinical end users.
• One-on-one learning opportunities for physicians.
• In-basket support for nurse triage.

Supported: Optime/Anesthesia.

Department: OR, All phases of care.

• Personalization with end users.
• One on one with physicians.
• Troubleshooting hard stops via ticketing and ticket escalation.
• Provide workflow support to end users.

• Supported: Optime/Anesthesia.
• Department: OR, all phases of care.
• Personalize order sets with physicians.
• Provided ongoing support and maintenance to providers and nurses.
• Troubleshoot hardtop via ticket tracking and escalation.

• Supported ambulatory clinical and non-clinical staff.
• Department supported: Family Medicine.
• One-on-one personalization with providers.
• Ticket escalation consultant.

• Supported ambulatory module for clinical and non-clinical end users.
• Customized templates for clinical and non-clinical staff.
• Department supported: internal medicine, sleep medicine.
• Ticket escalation consultant.

• Software supported: EPIC
• Department Supported: Family medicine, Radiology, and sleep medicine.
• Modules supported: Ambulatory and cadence.

• Software supported: EPIC
• Department Supported: Endo

• Software supported: Epic
• Department supported: family medicine, orders.

• Software Supported: EPIC
• Department Supported: Radiology, Family medicine

• Software supported: EPIC
• Department supported: Med Surg

• Software supported: Epic
• Department supported: Radiology, Family medicine

• Software Supported: EPIC
• Department Supported: Family medicine

• Software supported: EPIC
• Department Supported: Med surg, ICU

• Company Overview: Cleveland clinic REMOTE
• Software supported: EPIC
• Department supported: Pre Op
• Cleveland clinic REMOTE

• Company Overview: CLEVELAND CLINIC
• Software supported: EPIC
• Department Supported: ICU, Med surg
• CLEVELAND CLINIC

Module supported : Clin doc, and med surge.

• Supported all end users with flowsheets, orders, discharge, and transportation.
• Provided one-on-one physician personalization for order sets, and notes for documentation by creating and saving templates and macros.