Darrie Burger Osuna
Mesa,AZ
Summary
Experienced restaurant general manager and regional director of resort operations and seeking to expand my knowledge on excellent customer service and leadership skills into the next level. I have managed and led teams of 35+ into success handling every aspect of the business from scheduling interviews and hiring, into developing individuals and promoting them onto strong leaders and problem-solvers dedicated to streamlining operations to decrease costs and promote organizational efficiency. I use independent decision-making skills and sound judgment to positively impact personal career and company success.
Overview
11
11
years of professional experience
Work History
Regional Director of Resort Operations
LandCorp/Rhousekeeper
04.2022 - 12.2023
- Worked closely with subcontractor's to guide operational strategy.
- Oversaw overnight operations and provided corrective feedback to achieve nightly and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Oversaw overnight commercial cleaning services for 5 Resort & Spa properties as well as 3 Mastro's steakhouses.
- Established departmental performance goals and provided feedback for underperforming areas.
"Traveling" General Manager/Trainer
Dominos Pizza
01.2014 - 03.2022
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and fixed failing locations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and maintained relationships with customers and suppliers through account development.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training process of team members.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring.
Fast Food Crew Trainer
McDonald's Restaurant
01.2013 - 12.2014
- Provided coaching and mentoring to employees.
- Trained and mentored all new personnel hired to fulfill various roles for front and back of house.
- Established and maintained quality control standards and procedures.
- Analyzed and evaluated training effectiveness and program outcomes.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Desert Hot Springs High School
Desert Hot Springs, CA2013
Skills
- Contract Management
- Staff Management
- Budget Control & P&L Reviews
- Business Development
- Hiring and Retention
- Bilingual (Spanish)
- Schedule Management
- Verbal and Written Communication
- Leadership Development
- Operations Oversight
Languages
Spanish
Full Professional
Timeline
Regional Director of Resort Operations
LandCorp/Rhousekeeper
04.2022 - 12.2023
"Traveling" General Manager/Trainer
Dominos Pizza
01.2014 - 03.2022
Fast Food Crew Trainer
McDonald's Restaurant
01.2013 - 12.2014
High School Diploma -
Desert Hot Springs High School