Tim Christensen
Louisville,KY
Summary
A highly organized and detail-oriented regional leader with extensive experience in Franchised company's, operations, and budget management. Proven track record of successfully managing multiple projects, teams, and locations while maintaining high standards of quality.
Overview
23
23
years of professional experience
Work History
Regional Director of Sales and Operations
PCRK Group D.B.A. Massage Envy
09.2020 - Current
- Coordinated meetings and logistics for national sales meetings and directed and supervised on average 14 location GMs / 400+ member team across 4 states.
- Regional Trainer for new Regional Directors from the East Coast to the Mid-west.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Built relationships with our Franchisor team along with fellow franchisee across the network to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
- Implemented systems and procedures to increase sales.
- Standardized and reduced email communications between employees by formulating and implementing field communication processes.
- Held one-on-one meetings with location leaders to identify selling hurdles and offered insight into best remedy.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
General Manager
Kirklands Home Goods
08.2019 - 09.2020
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
General Manager
Pier One Imports
01.2017 - 08.2019
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
- Implemented operational strategies and effectively built customer and employee loyalty
- Formulated policies and procedures to streamline operations
- Collaborated with cross-functional teams to develop innovative solutions
Senior Leader of Franchisee Development
Great Clips
01.2009 - 01.2017
- Provided strong leadership to enhance team productivity and morale.
- Worked close with franchised locations.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Implemented and developed operational standards, policies and procedures.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
Human Resources Administrator
First Trust Portfolios
01.2003 - 01.2009
- Updated HR database with new employee information, changes in benefits, and other details.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
Human Resources Generalist
U.S. Army
01.2003 - 01.2006
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Implemented and supervised orientation procedures for new hires.
- Explained and administered medical insurance, disability and flexible spending accounts.
- Conducted confidential investigations of discrimination, harassment and workplace violence.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification
Education
Associate of Arts - General Studies
T.S.A of Advanced Trade And Education
Louisville, KY06.2006
Skills
- Staff Training
- Operations Management
- Territory Management
- Customer Service
- Contract Management
- Sales Reporting
- Customer Trend Analysis
- Sales Leadership
- Account Acquisition
- Competitor Analysis
- Market Trend Analysis
- Customer Billing
- Account Management
- Data Analytics
- Sales Projections
- Franchise Partnerships / Franchisor & Franchisee
Timeline
Regional Director of Sales and Operations
PCRK Group D.B.A. Massage Envy
09.2020 - Current
General Manager
Kirklands Home Goods
08.2019 - 09.2020
General Manager
Pier One Imports
01.2017 - 08.2019
Senior Leader of Franchisee Development
Great Clips
01.2009 - 01.2017
Human Resources Administrator
First Trust Portfolios
01.2003 - 01.2009
Human Resources Generalist
U.S. Army
01.2003 - 01.2006
Associate of Arts - General Studies
T.S.A of Advanced Trade And Education
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