Darriell Crockrum
Hattiesburg,MS
Summary
Experienced and highly motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional communication skills. Works effectively, unsupervised and quickly mastering new skills
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Technician
CCM
Hattiesburg, MS
01.2023 - 12.2024
- Answered user inquiries to resolve computer software or hardware operation problems.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Performed system backups and restores as required.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
CSR
Iqor
Hattiesburg, MS
04.2022 - 01.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Processed orders, forms, applications, and requests.
- Promoted available products and services to customers during service, account management and order calls.
- Maintained up-to-date knowledge of company products and services.
- Identified customer needs and provided appropriate solutions.
- Educated customers on special pricing opportunities and company offerings.
- Strengthened customer retention by offering discount options.
- Analyzed customer feedback data to identify areas of improvement.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Provided guidance on product features and benefits as well as troubleshooting techniques.
Trainer Coordinator
Tuesday Morning
Memphis, TN
06.2020 - 03.2022
- Responded promptly to inquiries from staff members regarding any aspect of the company's internal training program.
- Assisted in developing strategies to enhance employee knowledge retention.
- Leveraged technology and provided instructional materials to facilitate active learning.
- Monitored progress of trainees to ensure they were meeting expectations set by management.
- Organized and scheduled training sessions, seminars, and workshops.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Participated in continuous learning on diversity, inclusion and racial equity to reduce learning barriers.
- Assessed training needs through surveys, interviews with employees or focus groups.
- Researched best practices in corporate training techniques and technologies.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
Education
CNA
Academy Careers of Memphis
Memphis, TN04-2022
Basics Core Classes
Pearl River Community College
Poplarville, MS08-2008
High School Diploma -
Hattiesburg High School
Hattiesburg, MS05-2008
Skills
- Application installations
- Debugging
- Security patching
- System performance optimization
- Help desk management
- Software configuration
Certification
- CNA
- Medical Assistant
- Phlebotomy
References
References available upon request.
Timeline
IT Technician
CCM
01.2023 - 12.2024
CSR
Iqor
04.2022 - 01.2023
Trainer Coordinator
Tuesday Morning
06.2020 - 03.2022
- CNA
- Medical Assistant
- Phlebotomy
CNA
Academy Careers of Memphis
Basics Core Classes
Pearl River Community College
High School Diploma -
Hattiesburg High School
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