Darrielle Jackson
Lafayette ,LA
Summary
With 4 years of experience in customer service and management, I have developed strong skills in thriving within fast-paced environments while maintaining exceptional social skills and patience in any circumstance. As a sales associate, I not only fulfilled my responsibilities but also took the lead in managing a team. Whether working collaboratively or independently, I consistently deliver projects in a timely manner.
Overview
8
8
years of professional experience
Work History
Patient Care Technician
Ochsner Medical Center
Lafayette, LA
07.2023 - 09.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
Patient Care Technician
Baton Rouge General
Baton Rouge, LA
12.2020 - 01.2022
- Travel to clients' homes, arriving on time
- Greet clients in a warm, professional manner
- Understand the limitations and needs of each individual client
- Provide basic domestic services e.g
- Meal prep, laundry, light housework
- Provide companionship and engage in conversation with the clients
- Run errands, either with or for the client, as needed
- Assist with mobility issues, helping the client get in and out of bed, wheelchair, etc
- Remind the client to take medications and document them accordingly
- Help with personal hygiene e.g
- Brushing teeth, toileting, bathing
- Change bed linens regularly
- Assist with all daily activities, based on the client's limitations and needs
- Provide a caring and positive presence for the client
- Document/log client's' progress and overall well being for daily reports
Sales Associate/Customer Service
Walmart
Baton Rouge
10.2016 - 11.2020
- My responsibilities as a sales associate/ customer service associate were to ensure high levels of customer satisfaction through excellent sales service
- Assess customers needs and provide assistance and information on product features
- Welcome customers to the store and answer their queries
- Follow and achieve department's sales goals on a monthly, quarterly and yearly basis
- Maintain in-stock and presentable condition assigned areas
- Actively seek out customers in store that may need help with something and point them in the right direction while also remaining knowledgeable on products offered and discuss available options
- Handle returns of merchandise
- Team up with co-workers to ensure proper customer service
- Build productive trust relationships with customers
- Comply with inventory control procedures
- Suggest ways to improve sales
Education
No degree -
BRCC
Baton Rouge, LA12.2019
Skills
- Work Scheduling
- Communication skills
- Patient monitoring
- Documentation review
- Medical terminology
- Microsoft office
- Medication administration
- Computer skills
- Vital signs
- Sales Support
- Customer Service
Timeline
Patient Care Technician
Ochsner Medical Center
07.2023 - 09.2024
Patient Care Technician
Baton Rouge General
12.2020 - 01.2022
Sales Associate/Customer Service
Walmart
10.2016 - 11.2020
No degree -
BRCC