Kimberly Beltran
Provo,UT
Summary
Accomplished Patient Care Technician and Front Desk Receptionist with a proven track record at Sanderling Dialysis Clinic, adept in enhancing patient satisfaction and streamlining healthcare workflows. Expert in HIPAA compliance and customer service, my empathetic approach and organizational skills have significantly improved patient care and operational efficiency.
Overview
7
7
years of professional experience
Work History
Patient Care Technician
Sanderling Dialysis Clinic
09.2023 - 12.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Front Desk Receptionist
Sanderling Dialysis Clinic
09.2023 - 12.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Front Desk Receptionist
Teleperformance USA
03.2021 - 08.2024
- Customer Service: Greet and assist customers in person, over the phone, or via email. Answer inquiries about services, products, and company policies.
- Call Handling: Direct incoming calls to the appropriate department and provide basic troubleshooting assistance when needed.
- Appointment Scheduling: Book appointments for customers needing technical support, sales consultations, or account management.
- Billing Support: Assist customers with bill payments, account inquiries, and resolving minor billing issues.
- Administrative Tasks: Maintain records, manage files, and handle paperwork related to customer accounts and internal operations.
- Technical Assistance: Provide basic troubleshooting guidance for common telecom issues and escalate complex problems to technical support teams.
- Sales Support: Help customers with product information, promotions, and plan upgrades.
- Security & Compliance: Ensure all visitors follow company protocols and maintain confidentiality of customer and company data.
Customer Service Representative
SYKES Enterprises
01.2018 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Certified Professional Coder (CPC) - ONLINE COURSE PROGRAM
BYU PATHWAYS
Idaho City, ID08-2023
SOME COLLEGE - Natural Sciences, Business & Management.
Utah Valley University
Orem, UT06-2014
High School Diploma -
Timpview High School
Provo, UT05-2009
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Appointment scheduling
- Administrative skills
- Verbal and written communication
- Scheduling appointments
- Office organization
- Oral and writing communication
- File organization
- Sensitive information handling
- Work prioritization
- Confidentiality handling
- Call forwarding
- Office supplies ordering
- Problem-solving
- Payment processing
- Greeting and seating clients
- Problem-solving skills
- Skilled in (Word, Excel, Outlook)
- Punctual and reliable
- HIPAA compliance
Languages
English
Full Professional
Timeline
Patient Care Technician
Sanderling Dialysis Clinic
09.2023 - 12.2024
Front Desk Receptionist
Sanderling Dialysis Clinic
09.2023 - 12.2024
Front Desk Receptionist
Teleperformance USA
03.2021 - 08.2024
Customer Service Representative
SYKES Enterprises
01.2018 - 12.2022
Certified Professional Coder (CPC) - ONLINE COURSE PROGRAM
BYU PATHWAYS
SOME COLLEGE - Natural Sciences, Business & Management.
Utah Valley University
High School Diploma -
Timpview High School
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