Darrieon Hall
Lancaster
Summary
Meticulous data entry specialist eager to apply expertise in data management and task prioritization. Acquired several years of superior performance in data-focused roles. Accustomed to contributing maximum time and effort to exceed individual, team and corporate objectives. High accuracy rates backed by excellent speed.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist
ChildCare Group
07.2023 - Current
- Answering incoming calls in a calm and professional manner.
- Researches and assesses client needs asking questions to obtain a clear understanding of client needs to make the appropriate recommendations.
- Interprets and communicates federal and state policies to clients in an understandable manner.
- Offers solutions for other related issues clients might be facing.
- Determine and takes appropriate action to meet client needs. This can include but not limited to placing clients on the child care waiting list, mailing out forms and documents, transferring to other providers, requesting attendance cards, updating address and contact information, and providing guidance for locating quality childcare.
Customer Service Voice Specialist
247ai/Klarna
09.2022 - 04.2023
- Effectively and accurately engage with customer service inquiries via voice/chat.
- Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required.
- Provide exceptional service to all internal and external customers.
- Adhere and contribute to defining processes that produce superior customer experiences.
- Provide leadership and insights to improving the process of serving customers.
- Comprehend customer request, for product, services, inquiries, and ensure proper security procedures are followed.
- Sell the value of the brand: actively promote services and products that benefit both customer and company.
- Ability to maintain focus of company/client initiatives in fast-paced, ever-changing environment.
- Utilize correct tools to efficiently solve and serve customer concern.
Data Entry Specialist
Multiplan/Remote
02.2022 - 09.2022
- Intake and create cases in all applicable systems.
- Perform timely data entry of necessary information.
- Research appropriate systems to identify data needed to complete cases.
- Ensure compliance with HIPAA regulations and requirements.
Printer Tech/Order Entry Specialist
CANON
11.2021 - 02.2022
- Displayed excellent customer service working with people from a variety of backgrounds with the ability to work independently or effectively in a group setting demonstrating outstanding interpersonal skills.
- Experienced in maintaining accounts; proficient in various computer programs by managing the filing systems, recording information, and showing accuracy and precision with customer’s matters.
- Identified needs and unique problems for clients and provided support as needed.
- Performed the highest level of customer support while providing specialized assistance.
Call Center Representative
Target/Remote
09.2020 - 11.2021
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep record of customer interactions, process customer accounts and file documents.
- Manage large amounts of incoming calls.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
Data Entry/Packer
Vestcom
01.2019 - 08.2020
- Worked positively and productively in a fast-paced and demanding work environment.
- Provided excellent customer service while mastering numerous databases to enter customers data and perform transactions by processing orders.
- Maintained a polite, cheerful attitude during all contacts and correctly overseeing all accounts and acquiring any missing information showing attention to detail.
- Utilized strong interpersonal skills to communicate and interact with team members.
Customer Service/Data Entry
Good Puff
11.2017 - 01.2019
- Encouraging customer satisfaction through speaking to client, resolving incorrect or absent data.
- Categorizing, verifying and inputting more than 4000 sources of data daily, flagging any potential errors.
- Creating daily progress reports of tasks to be made available for management review.
- Conducting numerical test to ensure software updates do not negatively impact accuracy of figures, examining any changes to corresponding data.
Education
High School Diploma -
David W. Carter High School
Dallas, TXSkills
- Customer Service
- Call Center
- Customer Satisfaction
- Microsoft Office
- Microsoft Word
- Phone Etiquette
- Data entry accuracy
- Attention to detail
- Time management
Timeline
Customer Service Specialist
ChildCare Group
07.2023 - Current
Customer Service Voice Specialist
247ai/Klarna
09.2022 - 04.2023
Data Entry Specialist
Multiplan/Remote
02.2022 - 09.2022
Printer Tech/Order Entry Specialist
CANON
11.2021 - 02.2022
Call Center Representative
Target/Remote
09.2020 - 11.2021
Data Entry/Packer
Vestcom
01.2019 - 08.2020
Customer Service/Data Entry
Good Puff
11.2017 - 01.2019
High School Diploma -
David W. Carter High School