Darrin Huitt
Huntington Beach,CA
Summary
Strategic operations leader combining disability services, workforce planning, and administrative control. Strengthens performance through scheduling systems, corrective action, record management, incident response, and billing documentation while coordinating with families, coordinators, and ownership to maintain quality and continuity.
Overview
33
33
years of professional experience
Work History
Chief Operating Officer (COO)
Mi Familia Sandoval LLC
10.2025 - Current
- Collaborate directly with company ownership to establish, launch, and build a new disability services organization from the ground up.
- Collaborated with ownership on operational planning, resource allocation, cost management, and sustainable business growth.
- Oversee daily business operations, workforce management, administrative functions, and client service delivery.
- Provide operational leadership for approximately 80 employees, coordinating with the Assistant Director, schedulers, program coordinators, and administrative personnel.
- Develop, implement, and enforce company policies, procedures, operational standards, and employee expectations.
- Support recruitment, hiring, onboarding, employee training, and retention initiatives.
- Oversee client care quality, health and safety practices, incident response, and adherence to individualized service plans.
- Address escalated client, family, employee, and Regional Center concerns while promoting person-centered care and protecting client rights.
- Monitor regulatory compliance, personnel records, client documentation, medication administration records (MARs), daily notes, incident reports, and required authorizations.
- Oversaw Quick Solve Plus (QSP) and operational systems for scheduling, employee records, and documentation tracking to ensure compliance and efficiency.
- Oversee billing documentation, service authorizations, service hours, and records supporting Regional Center billing.
- Establish operational workflows, staff communication procedures, and quality assurance processes to improve efficiency and accountability.
- Identified operational challenges and resolved service disruptions to enhance service continuity and performance.
- Maintain professional relationships with Regional Centers, service coordinators, families, employees, and external service providers.
- Managed employee performance issues, disciplinary actions, and corrective action plans to uphold accountability.
Assistant Director of Client Services
No Ordinary Moments
08.2024 - 05.2026
- Coordinated staffing coverage, responded to callouts, and reviewed schedule changes to minimize unnecessary overtime.
- Coordinated with Regional Center Service Coordinators, families, staff, and internal departments to address client needs and resolve operational concerns.
- Supported client intake and onboarding, including QSP setup, staffing schedules, service-hour verification, and communication with relevant departments.
- Reviewed Plans of Service (POS) to verify authorized service hours against scheduled hours and communicated discrepancies.
- Assisted with investigations into reported incidents, policy violations, and medication errors; documented findings and coordinated follow-up actions.
- Supported staff performance management through attendance monitoring, documentation compliance, training, and recommendations for corrective action.
- Prepared client summaries and communicated essential information to promote continuity of care and client safety.
- Maintained professional relationships with families, staff, and service providers while balancing accountability, empathy, confidentiality, and safety.
Lead Scheduler
No Ordinary Moments
10.2022 - 08.2024
- Coordinated staff assignments to meet client needs while considering employee availability, qualifications, and service requirements.
- Managed daily staffing schedules to ensure shifts were covered and clients received consistent support.
- Responded to callouts, absences, and scheduling emergencies by arranging replacement coverage and minimizing service disruptions.
- Communicated shift assignments, schedule changes, and staffing updates to employees, supervisors, and management.
- Monitored open shifts, overtime, and attendance to enhance workforce allocation and minimize scheduling conflicts.
- Maintained accurate staffing schedules, employee availability records, and client staffing information using company scheduling systems.
- Coordinated with client services and administrative departments regarding new client assignments, changing service needs, and staffing requirements.
- Scheduled new client services and identified staff based on individual support needs.
- Supported compliance with company scheduling policies and client service requirements.
- Identified recurring scheduling challenges and recommended procedural improvements to optimize staffing efficiency.
Direct Support Professional | Personal Attendant (PA), Independent Living Services (ILS), and Supported Living Services (SLS)
No Ordinary Moments
07.2022 - 10.2022
- Provided personalized support to individuals with intellectual and developmental disabilities, promoting independence, dignity, safety, and quality of life.
- Assisted with activities of daily living, including bathing, dressing, grooming, toileting, mobility, and meal preparation.
- Supported independent living skills, enhancing clients' abilities in budgeting, money management, grocery shopping, cooking, laundry, cleaning, and household management.
- Maintained safe living environments while promoting self-determination and personal choice.
- Supported access to medical appointments, community resources, recreational activities, and social opportunities.
- Encouraged decision-making and problem-solving skills, fostering communication, self-advocacy, and community integration for clients.
- Followed individualized service plans, personal care routines, behavioral support strategies, and health and safety protocols.
- Monitored and documented changes in clients' health, behavior, daily activities, and support needs.
- Communicated with supervisors, families, service coordinators, and other members of clients' support teams.
- Protected client confidentiality, advocated for individual rights, and maintained professional boundaries.
- Promoted person-centered care by respecting individual preferences and actively supporting each client's unique needs and goals.
Forklift Driver
Costco Wholesale
11.2020 - 08.2022
- Operated forklifts to move, transport, and position merchandise safely and efficiently throughout warehouse and storage areas.
- Coordinated receiving, unloading, staging, and replenishing of inventory to streamline operations.
- Collaborated with warehouse team to enhance product movement and optimize daily operations.
- Organized inventory areas and ensured proper handling of merchandise to maintain accuracy and accessibility.
- Followed workplace safety procedures and equipment operating guidelines.
Sonar Technician
US Navy
San Diego, California
05.1993 - 05.2001
- Operated and monitored sonar systems to detect, track, and identify underwater contacts in support of naval operations.
- Monitored equipment performance and maintained situational awareness to ensure operational effectiveness in high-responsibility environment.
- Performed equipment checks and assisted with troubleshooting to enhance system readiness and reliability.
- Followed established military procedures, technical protocols, and operational safety requirements.
- Communicated critical information accurately and efficiently with team members and command personnel.
- Collaborated with team members to achieve shared goals and maintain operational efficiency. in a disciplined team environment requiring attention to detail, accountability, and sound judgment.
- Demonstrated professionalism in all interactions, ensuring a respectful and effective communication environment. and confidentiality when handling operational information.
- Cultivated skills in technical problem-solving, teamwork, procedural compliance, and decision-making under pressure.
Education
High School Diploma -
La Habra High School
La Habra, CA06-1990
Skills
- Executive leadership
- Startup operations
- Workforce Management and Staff Supervision
- Employee relations
- Client Services & Person-Centered Care
- Client services
- Regulatory compliance
- Risk management
- Policy development
- Staff recruitment
- Billing oversight
- Electronic Record Management
- Process improvement
- Supply Chain Oversight
- Technical Troubleshooting and Problem Resolution
- Quick Solve Plus
- Attendance tracking
- Record management
- Service tracking
- Medication oversight
- Microsoft Office
MILITARY SERVICE
- Sonar Technician
- United States Navy May 1993 - May 2001
- Operated and monitored sonar systems to detect, track, and identify underwater contacts in support of naval operations.
- Monitored equipment performance and maintained situational awareness in a high-responsibility operational environment.
- Performed equipment checks and assisted with troubleshooting to support system readiness and reliability.
- Followed established military procedures, technical protocols, and operational safety requirements.
- Communicated critical information accurately and efficiently with team members and command personnel.
- Worked collaboratively in a disciplined team environment requiring attention to detail, accountability, and sound judgment.
- Maintained professionalism and confidentiality when handling operational information.
- Developed transferable skills in technical problem-solving, teamwork, procedural compliance, and decision-making under pressure.
Timeline
Chief Operating Officer (COO)
Mi Familia Sandoval LLC
10.2025 - Current
Assistant Director of Client Services
No Ordinary Moments
08.2024 - 05.2026
Lead Scheduler
No Ordinary Moments
10.2022 - 08.2024
Direct Support Professional | Personal Attendant (PA), Independent Living Services (ILS), and Supported Living Services (SLS)
No Ordinary Moments
07.2022 - 10.2022
Forklift Driver
Costco Wholesale
11.2020 - 08.2022
Sonar Technician
US Navy
05.1993 - 05.2001
High School Diploma -
La Habra High School