Darrin Nichols
St Petersburg
Summary
Dynamic customer service professional with extensive experience, excelling in claims processing and relationship management. Proven ability to enhance client satisfaction through effective communication and meticulous documentation verification. Recognized for driving sales opportunities and maintaining accurate records, showcasing strong analytical skills and attention to detail.
Overview
7
7
years of professional experience
Work History
Inbound Sales Representative
SPECTRUM
LARGO, FLORIDA
06.2025 - Current
- Developed and maintained strong client relationships to drive customer satisfaction and loyalty.
- Utilized software to manage sales pipelines, and ensure timely follow-ups.
- Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
- Performed work in compliance with established regulations, policies and standard operating procedures.
- Conducted comprehensive needs assessments to identify opportunities for upselling and cross-selling services.
- Collaborated with marketing teams to implement targeted campaigns that increased inbound inquiries.
- Responded to customers within required turnaround times.
- Documented details of calls and customer interactions.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Exceeded productivity targets and sales goals
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Implemented upselling techniques effectively, driving additional revenue streams for the company.
- Worked with multiple means of communication within fast-paced environment.
Medicare Transfer Agent
Rob Graham Enterprises/100insure.com
09.2024 - 06.2025
- Developed and maintained relationships with customers and assisted in generating sales opportunities.
- Verified receipt of proper documentation before completing a transaction.
- Built positive and productive customer connections to drive consistent sales.
- Updated client profiles in the system when necessary to ensure accurate record keeping.
- Managed documentation workflows to maintain meticulous records of client transactions.
PEO Benefits Specialist
Paychex/ACTALENT Staffing
08.2024 - 09.2024
- Participated in benefits renewal process, analyzing proposals and making recommendations.
- Coordinated benefits processing, including enrollments, terminations and claims.
- Assisted employees with enrolling in benefit plans and explained plan options.
- Maintained records of employee participation in various benefits programs.
Administrative Assistant/CSR
Von Sparkle Productions
06.2023 - 07.2024
- Provided essential administrative support within an office or organization.
- This includes tasks like managing schedules, organizing files, preparing documents, handling correspondence, and assisting with various operational needs to ensure smooth office functions.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
Administrative Assistant
Strategic Staffing
01.2022 - 05.2023
- Answering phone calls, responding to emails, and providing general customer service to clients and agents.
- Scheduling appointments, managing calendars, organizing files, and performing data entry.
- Preparing and maintaining insurance records, certificates of insurance, and other relevant documents.
- Assisting with the filing and processing of insurance claims, and providing updates to clients.
- Communicating with clients, agents, and other departments to ensure smooth operation.
Customer Service Rep
Randstad/Anthem
08.2021 - 11.2021
- Answering phone calls, responding to emails, and providing general customer service to clients and agents.
- Scheduling appointments, managing calendars, organizing files, and performing data entry.
- Preparing and maintaining insurance records, certificates of insurance, and other relevant documents.
- Assisting with the filing and processing of insurance claims, and providing updates to clients.
- Communicating with clients, agents, and other departments to ensure smooth operations.
Customer Service Rep
Liberty Mutual/Aerotek
04.2021 - 06.2021
- Answering phone calls, responding to emails, and providing general customer service to clients and agents.
- Scheduling appointments, managing calendars, organizing files, and performing data entry.
- Preparing and maintaining insurance records, certificates of insurance, and other relevant documents.
- Assisting with the filing and processing of insurance claims, and providing updates to clients.
- Communicating with clients, agents, and other departments to ensure smooth operations.
Customer Service Rep
TransAmerica/Aerotek
12.2018 - 03.2021
- Inbound customer service calls regarding annuities and investments
- Each representative will answer between 80-100 calls, averaging 5-7 minutes
- Answering a variety of annuities question including beneficiary changes, values of disposition
- While building and maintaining a rapport and taking care of the clients needs and concerns
Education
GED -
Samuel Clemens HS
Schertz, TXSkills
- Claims processing
- Relationship management
- Customer Service
- Data entry
- Attention to detail
- Problem solving
- Documentation verification
- Analytical skills
- Excellent communication
- Office Administration
- Quality Assurance
- Research Analyst
- Information Security
AREAS OF EXPERTISE
Review Claim related electronic documents and accurately dispositions each document, Reorients and reorders document pages as needed, for regulatory compliance, Identifies document exceptions and routes to 1 of the 15 exception departments, Understand aspects of billing systems and impacts on policy premium, Utilizes online reference materials and technical systems., Responds to internal and external customer questions via telephone and written correspondence., Taking notes for documentation purposes while engaging with the client., Analyze problems and provide information/solutions., Documents inquiry for accurate tracking and analysis, Research and analyze data to address operational and customer service issues., Explains claims procedure to set up a claim, billing codes, and errors to clients., Inbound customer service calls regarding annuities and investments, Each representative will answer 60 to 80 calls., Building a rapport by taking care of their need(s) to call., Variety of annuity questions including beneficiary, changes, values, and distribution.
Timeline
Inbound Sales Representative
SPECTRUM
06.2025 - Current
Medicare Transfer Agent
Rob Graham Enterprises/100insure.com
09.2024 - 06.2025
PEO Benefits Specialist
Paychex/ACTALENT Staffing
08.2024 - 09.2024
Administrative Assistant/CSR
Von Sparkle Productions
06.2023 - 07.2024
Administrative Assistant
Strategic Staffing
01.2022 - 05.2023
Customer Service Rep
Randstad/Anthem
08.2021 - 11.2021
Customer Service Rep
Liberty Mutual/Aerotek
04.2021 - 06.2021
Customer Service Rep
TransAmerica/Aerotek
12.2018 - 03.2021
GED -
Samuel Clemens HS