Darrington Henderson II
New York,NY
Summary
Dynamic and results-driven consultant and analyst with a proven track record of enhancing business performance across operations, strategy, and finance. Experienced in successfully managing complex projects, driving customer-centric solutions, and utilizing data-driven insights to achieve organizational objectives. Skilled at building strong client relationships, leading cross-functional teams, and consistently delivering measurable results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Financial Wellness Consultant
KeyBank
03.2023 - Current
- Delivered tailored financial solutions, improving client retention by 15% and driving a 10% increase in product adoption.
- Managed a portfolio of 30+ client relationships monthly, ensuring personalized check-ins and progress updates.
- Spearheaded the successful delivery of cross-functional projects, reducing average turnaround time for deals by 20%.
- Optimized deal management processes, resulting in a 25% improvement in accuracy and approval speed.
Sales Support Specialist
AT&T
12.2021 - 03.2023
- Designed and implemented process improvements for Salesforce workflows, increasing order processing efficiency by 30%.
- Collaborated with sales and operations teams to resolve 95% of quote-to-cash errors, ensuring seamless transactions.
- Supported contract negotiations, contributing to a 20% increase in closed deals.
- Enhanced team communication channels, reducing response times by 15%.
Contract Administrator
Verizon
11.2017 - 12.2021
- Managed and reviewed over 200 contracts annually, maintaining a 99% compliance rate with company and legal standards.
- Led initiatives to streamline contract milestone tracking, cutting administrative time by 10 hours per month.
- Strengthened client relationships by providing exceptional negotiation support, resulting in a 10% boost in satisfaction scores.
Education
Bachelor of Science - Data Science
Columbia University
New York, NY06.2030
High School Diploma -
Garfield HighSchool
Seattle, WA06.2012
Skills
- Strategic Planning & Execution
- CRM Systems
- Client Relationship Management
- Data-Driven Decision Making
- Process Optimization
- Cross-Functional Collaboration
- Contract Negotiation & Administration
Certification
- Certified Data Scientist, Woz-U - 3 years
- Lean Six Sigma Green Belt Certification (anticipated completion: 2025)
Timeline
Financial Wellness Consultant
KeyBank
03.2023 - Current
Sales Support Specialist
AT&T
12.2021 - 03.2023
Contract Administrator
Verizon
11.2017 - 12.2021
- Certified Data Scientist, Woz-U - 3 years
- Lean Six Sigma Green Belt Certification (anticipated completion: 2025)
Bachelor of Science - Data Science
Columbia University
High School Diploma -
Garfield HighSchool
Similar Profiles
Justin QuinnJustin Quinn
Personal Banker at KeyBankPersonal Banker at KeyBank
Eric JohnsonEric Johnson
Branch Manager at KeyBankBranch Manager at KeyBank
Kasey HeitgerKasey Heitger
Customer Service Representative at KeyBankCustomer Service Representative at KeyBank