Darrio Galindo
San Antonio,TX
Summary
Dynamic manager with a proven track record at Colonies North Shoe Repair, excelling in customer service and business intelligence. Demonstrated strong communication skills and professionalism, leading to improved customer satisfaction and loyalty. Committed to maintaining high standards and effective inventory management. Highly motivated employee with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Manager
Colonies North Shoe Repair
San Antonio, TX
10.2017 - Current
- Resolved customer inquiries and complaints requiring management-level escalation.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Reviewed completed work to verify consistency, quality, and conformance.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Maintained records of service calls, repairs, installations, and parts used.
- Provided technical assistance over the phone as needed by customers.
- Demonstrated professionalism and excellent customer service throughout all customer interactions.
Education
High School Diploma -
Robert E. Lee High School
San Antonio, TX05-2017
Skills
- Customer service
- Time management abilities
- Business intelligence
- Inventory management
- Excellent communication
- Professionalism
- Communication skills
- Customer relations
- Customer relationship management (CRM)
- Positive attitude
Timeline
Manager
Colonies North Shoe Repair
10.2017 - Current
High School Diploma -
Robert E. Lee High School
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