Darrion Clay
Piscataway,NJ
Overview
4
4
years of professional experience
Work History
Lead Medical Receptionist
CSL Plasma
04.2022 - Current
- Processed 40-70 donors in medical screening per day
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Concierge Representative
Guardian Service Industries Inc
01.2021 - 10.2022
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Retained cohesive relationship with residents, vendors, and contractors.
Lead Customer Service Specialist
Lowes
10.2019 - 01.2021
- Addressed various internal and external customer questions and concerns regarding shipments, billing, status, services, and carriers needs.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Responded to customer calls and emails to answer questions about products and services
Education
Associate of Science - Accounting
Middlesex County College
Edison, NJ05.2025
Skills
- Mentors and enable others
- Microsoft Office
- Healthcare Administration
- Highly Productive
Timeline
Lead Medical Receptionist
CSL Plasma
04.2022 - Current
Concierge Representative
Guardian Service Industries Inc
01.2021 - 10.2022
Lead Customer Service Specialist
Lowes
10.2019 - 01.2021
Associate of Science - Accounting
Middlesex County College