Darris Stephens

Provideed Whole Life & Term Life Products

• Travel to and from medical offices and hospitals to obtain medical records
• Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines
• Obtain and process medical records for Piedmont Hospital and Humana
• Used variety programs to gather patient medical records such as Epic, Citrix, Next Gen
• Intergy EHR, Athena Clinical
• Trak Net.

• Responsible for timely, accurate provider rates maintenance in multiple databases
• Responds to provider requests to update/change provider information
• Researches and responds to inquiries from both providers and other MBH staff
• Collect information regarding complex inquiries, develops solutions and communicates outcomes by email
• Records daily activities using electronic and manual systems as directed
• Credentialing Applications for practitioners and facilities.

• Medical claims, verified medical insurance, Benefits
• Effectively expedite authorization for procedures and medical equipment to department managers and supervisors
• Researches and resolves questions, complaints
• Conduct Prioritize process for Prior Authorization for Surgeries and DME Equipment
• Knowledge for Understanding Cpt Codes, HCPC, DX Codes, HIPAA.

• Outbound calls to previous account holders
• Bankcard collections for Chase Dept
• Demonstrated knowledge of FDCPA and other laws governing third party collection activities
• Negotiate debt resolution on all accounts with delinquent customers through telephone contact, while maintaining a high standard of professionalism.

• Provide excellent customer service to Homeowners and Insurance Agents regarding Insurance, Taxes and Escrow
• Explain any fluctuations in the customer's mortgage payment that may be caused by changes to the amount collected for the escrow items taxes, insurance and Private Mortgage Insurance
• Updated contact information on the account, telephone numbers, mailing address and email, provide wire information for monthly mortgage payments.

• Documented all collection activity & customer conversations
• Taking inbound/outbound calls
• Skip trace, Credit bureau, reports, etc
• Evaluate root cause of arrears and develop plans to repay the debt and/or outstanding balance within established time frames.