Saani Mohammed
Customer Service
Antioch
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
11
11
years of professional experience
Work History
Life Insurance Agent
Saham Life Insurance
Greater Accra
06.2013 - 11.2024
- Provided personalized service to clients by phone, email, or in-person meetings.
- Maintained records of client information, including policies and payment history.
- Performed administrative tasks such as filing paperwork or updating databases.
- Assisted customers in selecting the right life insurance coverage for their needs.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Prepared quotes for prospective customers based on their individual needs.
- Ensured compliance with all applicable laws when issuing policies or making recommendations.
- Educated clients on various types of life insurance policies available in the market.
- Resolved customer issues in a timely manner while providing excellent customer service.
- Negotiated terms of policy with clients to ensure maximum benefit for both parties.
- Communicated with clients to understand needs and identify best policies for each case.
- Completed detailed applications and ensured accuracy of client information.
Education
High School Diploma -
Social Welfare Technical Institute
Sunyani, Ghana06-2008
Skills
- Conflict resolution
- Active listening
- Attention to detail
- Customer service
- Problem solving
- Time management
- Empathy and patience
- Team collaboration
- Adaptability and flexibility
- Multitasking and organization
- Positive and professional
- Problem-solving
- Strong teamwork
- Punctuality and reliability
Languages
English
Professional
Twi
Professional
Hausa
Professional
References
References available upon request.
Timeline
Life Insurance Agent
Saham Life Insurance
06.2013 - 11.2024
High School Diploma -
Social Welfare Technical Institute
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