Summary
Overview
Work History
Education
Skills
Timeline
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Darrius James

Orlando,FL

Summary

Dynamic Lead Installer at ESG Solar with a proven track record in optimizing installation processes and enhancing customer satisfaction. Skilled in power tools operation and project management, I excel in fostering team collaboration and implementing quality control measures, resulting in reduced errors and improved efficiency. Committed to safety and excellence in every project.

Overview

12
12
years of professional experience

Work History

Lead Installer

ESG Solar
06.2022 - 02.2025
  • Led installation projects, ensuring compliance with safety regulations and industry standards.
  • Supervised and trained installation teams, fostering skill development and enhancing productivity.
  • Coordinated logistics for solar panel installations, optimizing resource allocation and scheduling.
  • Implemented best practices in installation processes, resulting in improved efficiency and reduced errors.
  • Reduced installation errors, implementing thorough quality control measures.
  • Improved customer satisfaction by providing efficient and accurate installations.
  • Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.

Customer Service Representative

Little Debbie Snacks
12.2019 - 06.2022
  • Addressed customer inquiries through phone and email, ensuring prompt resolution of issues.
  • Processed orders accurately, maintaining consistency in fulfillment procedures.
  • Assisted in training new team members on company policies and customer service protocols.
  • Collaborated with cross-functional teams to enhance product availability and service quality.
  • Resolved escalated complaints efficiently, contributing to overall customer satisfaction ratings.

Department Manager

Walmart
04.2013 - 03.2019
  • Assisted in daily operations to ensure smooth workflow and effective team collaboration.
  • Supported department initiatives by learning and applying new tools and systems efficiently.
  • Coordinated scheduling tasks to optimize resource allocation and meet project deadlines.
  • Engaged in training sessions to enhance understanding of departmental processes and safety protocols.
  • Contributed to inventory management by tracking supplies and reporting discrepancies promptly.
  • Collaborated with team members to address challenges and improve overall operational efficiency.

Education

Evans High School
Orlando, FL
05.2009

Skills

  • Power tools operation
  • Mechanical aptitude
  • Task delegation
  • System installations
  • Schematics interpretation
  • Maintenance and repair
  • Hand tools operation
  • Field supervision
  • Customer service
  • Worksite safety and maintenance
  • Inventory accountability
  • Quality checks
  • Time management
  • Customer relations
  • System repairs
  • Installation updates
  • Troubleshooting and testing
  • Project management
  • Equipment installation
  • Residential construction
  • Positive attitude
  • Diagnostics and troubleshooting
  • Blueprint reading
  • Customer satisfaction
  • Electrical wiring
  • Following safety practices
  • Worksite preparation
  • System configuration
  • Residential and commercial installations
  • Power tool operation
  • Pre-installation site prep
  • Work orders
  • Hand-eye coordination

Timeline

Lead Installer

ESG Solar
06.2022 - 02.2025

Customer Service Representative

Little Debbie Snacks
12.2019 - 06.2022

Department Manager

Walmart
04.2013 - 03.2019

Evans High School

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Darrius James