Seasoned small business owner with several years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.
Overview
8
8
years of professional experience
Work History
Owner
3Dlawncare and landscape services
Homewood, IL
05.2021 - Current
Developed and implemented strategies to increase customer satisfaction and loyalty.
Developed strategic plans to increase profitability and efficiency.
Analyzed industry trends to develop competitive strategies.
Developed policies and procedures for the organization.
Provided direction and guidance to employees.
Monitored personnel performance against goals set forth by the company.
Identified new opportunities for growth, expansion, and diversification.
Oversaw budgeting and financial management.
Maintained relationships with existing clients by providing superior customer service.
Collaborated with other owners on joint ventures and shared resources.
Server
Ooh wee sweet tea
Country Club Hills, IL
02.2017 - 05.2019
Provided excellent customer service to ensure satisfaction.
Delivered food orders promptly and courteously.
Handled money transactions accurately while following company procedures for handling cash payments.
Performed opening and closing duties such as setting up the dining area, restocking supplies.
Communicated effectively with kitchen staff regarding customer allergies or special requests.
Stayed informed about daily specials, new menu items, promotions.
Monitored dining room for cleanliness and proper set-up at all times.
Greeted guests and provided menus.
Responded efficiently to guest inquiries and complaints in a professional manner.
Followed health safety guidelines when preparing and serving food products.
Assisted in training new servers.
Education
Bachelor of Arts - Business Management
Calumet College of St. Joseph
Whiting, IN
05-2024
Associate of Science - Science Education
Morton College
Cicero, IL
05-2022
Skills
Hiring and staffing
Business Management
Marketing tactics
Staff hiring
Profit and loss analysis
Human Resource Management
Customer Relations
Client Service
Sales management
Marketing
Financial Planning
Staff Management
Affiliations
I've played baseball for over 15 years
Traveled to many states for baseball
Love gaming
Working out
Accomplishments
Starting center fielder in high school and college
All conference in perfect game rankings
Several or more MVP awards after tournaments in baseball
Maintenance Engineer A at Northwestern University, Feinberg School of MedicineMaintenance Engineer A at Northwestern University, Feinberg School of Medicine