Darrius Wilson
Rosedale
Summary
Experienced Support Lead with a strong background in retail operations, skilled in team oversight customer service. Adaptability and effective communication, with lots of experience in cash handling and customer interactions to drive store performance.
Overview
3
3
years of professional experience
Work History
Support Lead
Five Below
06.2025 - Current
- Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
- Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
- Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor
- Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
- Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
- Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
- Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
Sales Associate
CVS Pharmacy
01.2024 - 04.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Sales Associate
Finish Line
03.2023 - 11.2023
- Assisted customers in selecting products, enhancing shopping experience and driving sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Overlea High School
Baltimore, MD06-2025
Skills
- Team management
- Cashiering
- Shipment Processing
- Assisting Customers
- Promote Customer Service and a Positive work environment
- Maintain a Clean Workspace
Timeline
Support Lead
Five Below
06.2025 - Current
Sales Associate
CVS Pharmacy
01.2024 - 04.2025
Sales Associate
Finish Line
03.2023 - 11.2023
High School Diploma -
Overlea High School