Darron Jones
Brooklyn,USA
Summary
Result-driven Task Force Manager known for unparalleled productivity and efficiency in task completion. Possess strong leadership, strategic planning, and crisis management skills vital for navigating complex projects. Excel in communication, teamwork, and problem-solving, ensuring seamless collaboration and innovative solutions to challenges.
Overview
11
11
years of professional experience
Work History
Task Force Manager
PHM Management Hospitality
Philadelphia, PA
08.2020 - Current
- Provided assistance and answered inquiries to enhance customer experience.
- Managed check-ins through company systems.
- Developed expertise in local attractions to recommend entertainment activities.
- Ensured timely and precise resolution of caller requirements.
- Handled guest reservation requests across multiple platforms.
- Generated consistent work schedules on a weekly basis.
Dispatcher
Dispatcher Alliance Service, Inc
New York, NY
12.2018 - 08.2020
- Responding to scheduling changes
- Confirming security officers are on post
- Maintaining shift call log
- Communicating information to security officers
- Relaying pertinent information to the Manager on Duty
- Handling emergency phone calls in accordance with established procedures
- Dispatcher/Logistics support, checking customer in to their room, getting tickets for the park for guest, getting fresh towels for guest
Dispatcher
Mears Transportation
Orlando, FL
07.2019 - 12.2019
- Placed inbound and outbound calls to drivers and passengers
- Directed & resolved all driver and/or customer concerns
- Authorized vouchers and tickets ensuring driver payouts
- Dealt with complaints from drivers and customers, as well as suspend or reinstate drivers depending on outcome of coaching
- Trained new hires on how to use system and programs properly
- Managed and controlled all emergency calls for drivers and customers
Service Delivery Specialist
Whole Foods Market
Manhattan, NY
02.2018 - 07.2019
- Ensure customer satisfaction by providing prompt, friendly service and managing customer expectations
- Ensure services meet organizational standards by providing timely, accurate and appropriate service
- General administration/personnel duties by providing support for the organization and staff members including scheduling
- Work with HR in training and development planning for new hires
- Protects organization values by keeping information confidential
Parking Attendant
Brooklyn, NY
12.2017 - 02.2019
- Take numbered tags from customers, locate vehicles, and deliver vehicles
- Keep parking areas clean and orderly to ensure that space usage is maximized
- Inspect vehicles to detect any damages
- Uphold the company's image by being polite and professional at all times
Customer Service
Walt Disney World
Orlando, FL
09.2016 - 12.2017
- Provided exemplary customer service through active listening skills.
- Provided customer service to clients receiving deliveries.
- Provided excellent customer service to library patrons.
- Developed and implemented customer service policies and procedures to ensure consistent, high quality customer service.
Customer Service Representative
Best Buy
Brooklyn, NY
12.2013 - 01.2016
- Returning items
- Stocking shelves and down stocking
- Ringing up customers
- Making online orders ensuring customers have the right item they need
Education
High School Diploma -
Liberation Diploma Plus
Brooklyn, NY06.2009
Skills
- Innovation management
- Cross-functional coordination
- Emergency preparedness
- Team building
- Attention to detail
- Detailed report writing
- Multicultural negotiations
- Event management
Timeline
Task Force Manager
PHM Management Hospitality
08.2020 - Current
Dispatcher
Mears Transportation
07.2019 - 12.2019
Dispatcher
Dispatcher Alliance Service, Inc
12.2018 - 08.2020
Service Delivery Specialist
Whole Foods Market
02.2018 - 07.2019
Parking Attendant
12.2017 - 02.2019
Customer Service
Walt Disney World
09.2016 - 12.2017
Customer Service Representative
Best Buy
12.2013 - 01.2016
High School Diploma -
Liberation Diploma Plus
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