Employment Specialist
Darron Rose
365 Works
Dallas,TN
9
years of professional experience
Mental health professional with solid track record in patient care and therapeutic support. Skilled in crisis intervention, patient assessment, and developing personalized care plans. Strong focus on team collaboration and adaptable to changing needs. Dependable with deep understanding of mental health conditions and effective communication techniques.
Work History
Employment Specialist
8 Years 8 Months- Assisted members with disabilities, helping them prepare for successful transition from school to employment, post-secondary, and independent living
- Forged relationships with employers to gain insight into job openings and career opportunities.
- Assessed individuals to identify skills, strengths and interests for job placement.
- Enhanced client employment by conducting thorough assessments and identifying individual strengths and weaknesses.
- Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
- Facilitated group and individual activities focused on career exploration, self-advocacy, and social skills
- Supervised students in classroom, community, workplace, and group settings while maintaining a safe and supportive environment
- Provided coaching, mentoring, and emotional support
- Utilized positive reinforcement, redirection, conflict resolution, and de-escalation techniques when addressing behavioral or emotional challenges.
- Followed organizational policies, safety procedures, confidentiality, and IPEs.
Mental Health Technician
3 Years 2 Months- Developed and maintained comprehensive documentation of patient interactions and treatment progress.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Monitored patients' behavior and reported significant changes to healthcare team.
- Provided direct patient care to individuals with mental health disorders, ensuring safety and comfort.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
Customer Care Supervisor
2 Years 8 Months- Evaluated interactions between associates and customers to assess personnel performance.
- Streamlined call center operations for increased efficiency and productivity.
- Implemented quality assurance measures to ensure adherence to company standards and policies.
- Managed escalated calls professionally, resolving customer concerns in a timely manner while maintaining excellent rapport.
- Achieved high customer retention rates through consistent follow-up and proactive communication.
Education
Bachelor of Science - Organizational Leadership
Skills
Job Readiness Programs
Job Coaching
Vocational Rehabilitation
Crisis Prevention & De-Escalation
Behavior support
Special Education Support
Career Counseling
Case management
Disability Awareness and Advocating
Workplace Training
Timeline
Mental Health Technician
Youth Opportunity Investments
01.2023 - 03.2026Read More
Employment Specialist
365 Works
03.2018 - CurrentRead More
Customer Care Supervisor
Asurion
03.2018 - 11.2020Read More
Middle Tennessee State University
Bachelor of Science from Organizational Leadership
Read More