Darryl Adams
Chardon
Summary
Dynamic and detail-oriented professional with a proven track record in account management and customer support across diverse industries. Expertise in business and project administration, customer relationship management, client needs assessment, and conflict resolution ensures exceptional service delivery and customer satisfaction. Strong communication and interpersonal skills foster harmonious relationships with clients, colleagues, and professionals at all levels. Committed to driving results through strategic problem-solving and a customer-centric approach.
Overview
11
11
years of professional experience
Work History
Compliance Specialist
Bass Security
06.2025 - Current
- Monitored security operations to guarantee compliance with applicable regulatory standards.
- Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
- Conducted audits to identify process deficiencies and recommend improvements.
- Collaborated with cross-functional teams to align compliance initiatives with business objectives.
- Ensured compliance with regulatory standards across security operations.
- Developed and implemented internal policies to enhance operational efficiency.
Account Manager
Bass Security Services
02.2023 - Current
- Analyzed and prioritized clients' varied needs, ensuring timely execution of security-related work orders.
- Tracked and recorded order progress to enhance operational efficiency and facilitate data integration into Bass's Dynamics Great Plains system.
- Facilitated efficient processing of new requests and orders to enhance operational workflows using ServiceChannel, Dynamics Great Plains, and multiple ERP systems.
- Facilitated effective communication between business partners to maintain on-time delivery of all project outputs.
- Achieved high client satisfaction by delivering exceptional service to major brands including Walmart, Dick's Sporting Goods, Foot Locker, Chili's Grill and Bar, Mavis Tires, and Michaels Stores.
- Provide technical support to the repairmen and team members to ensure optimal outcomes.
- Process invoices based on various factors including labor changes, mileage, replenishment, shipping cost, and emergency or nonemergency rates, hours on sites, as well as trends of usage.
- Achieved a 30% increase in productivity by implementing new methods of dispatching technicians to perform work orders.
- Streamlined communication processes between clients and internal teams to improve service efficiency.
Customer Relations/Technician Support
Charter Communications (Spectrum)
05.2021 - 08.2022
- Analyzed customer records to identify and resolve technical issues, ensuring effective account management and customer satisfaction.
- Monitored and addressed customer issues and escalations, maintaining comprehensive records of client interactions.
- Facilitated client representation in personal instances, verifying and supporting billing and service claims through detailed accounts.
- Oversaw a 13-member team to strengthen teamwork dynamics, crucial for achieving high productivity levels.
- Facilitated communication and collaboration with internal teams to ensure customer satisfaction.
- Conducted in-depth analysis of consumer behavior data to enhance understanding of customer needs and improve overall experience.
Personal Auto Lines Care Specialist
Progressive Casualty Insurance
05.2018 - 02.2021
- Guided clients through insurance policy education, focusing on renewal billing procedures, payment alternatives, and financial structure specifics.
- Coordinated efforts with underwriting team to validate that policies are adequately covered under company’s umbrella.
- Facilitated fulfillment of customer requirements to ensure compliance with established state regulations and policies.
- Analyzed claims disputes and communicated valuable insights to appropriate parties, ensuring effective resolution strategies.
- Demonstrated exceptional performance leading to monthly awards and incentives, including MVP recognition for contributions to team assists and high customer satisfaction scores.
Purchasing Clerk/Planner
Cres Cor
06.2015 - 05.2018
- Took charge of compiling requests for raw materials, answering inquiries, and processing purchase orders, as well as monitoring supplies.
- Collected data support preparation of purchase orders for procurement of materials and services.
- Ensured that all deliverables arrived on time and met customer specifications.
- Responded to customer’s inquiries such as order status, changes, and cancellations in a timely manner.
- Performed weekly inventory monitoring through executing virtual and cycle counts, purchasing supplies, and contacting suppliers.
- Prevented overspending in purchasing supplies by finding out the best bid through effective evaluation.
- Established strong relationships with vendors and other constant line of contact during meetings.
Education
Associate of Arts - Course/Focus of Study
Tri-C Cuyahoga Community College
Cleveland, OH06.2028
Degree/Course Taken - Education
Lakeland Community College
Kirtland, OH05.2012
Skills
- Experienced with Excel, Word, PowerPoint, and Outlook
- Proficient in PeopleSoft
- Skilled in using CrystalMaker tools
- Proficient in agent OS
- ServiceChannel coordination
- Facility management software
- Skilled in using Corrigo
- Comprehensive understanding of products
- Organizational time strategies
- Effective conflict resolution
Professional Training
- Cook and Boardman: General Leadership Instincts Training (Score of 96/100)
- Spectrum: Agent OS Training (3 Months)
- Charter Communications: Internet Repair Training (21 E-learning Courses)
- Customer Relationship Management
- Progressive Insurance: Personal Lines Auto Support Certifications (New York and Massachusetts)
- Progressive Insurance: Ohio Underwriting Training (15 E-learning Courses)
Core Competencies
- Leadership and Adaptability
- Cross-functional Collaboration
- Database Management
- Customer Retention
- Problem Solving
- Regulatory Compliance
- Quality Assurance and Control
- Inventory and Data Tracking
- Time Management
- System Planning and Implementation
- Process Enhancement
Timeline
Compliance Specialist
Bass Security
06.2025 - Current
Account Manager
Bass Security Services
02.2023 - Current
Customer Relations/Technician Support
Charter Communications (Spectrum)
05.2021 - 08.2022
Personal Auto Lines Care Specialist
Progressive Casualty Insurance
05.2018 - 02.2021
Purchasing Clerk/Planner
Cres Cor
06.2015 - 05.2018
Associate of Arts - Course/Focus of Study
Tri-C Cuyahoga Community College
Degree/Course Taken - Education
Lakeland Community College