JOSHUA ALVAREZ
Jersey City
Summary
Compliance professional with proven ability to navigate complex regulatory landscapes and support organizational integrity. Known for fostering collaborative team environments and consistently achieving compliance goals. Highly adaptable and reliable, with strong focus on attention to detail and analytical thinking.
Overview
6
6
years of professional experience
Work History
Compliance Specialist
Salem Lafayette Urban Renewal
Jersey City, NJ
05.2023 - Current
- Receive calls and visits from tenants. Used the program OneSite for my property to input any complaints and issues tenants may have had in their apartment.
- Worked on over 420 tenant’s yearly recertification’s. Handling their yearly income, bank statements, and tax information.
- File important documentation for each and every tenant.
- Help insure that operations comply with the HUD (under section 8) and Tax Credit regulations.
Case Processor/ Front Office
Urban League of Hudson County
Jersey City, NJ
10.2022 - 05.2023
- Review new applications for child care, make sure all documents were present.
- Provide proper information to each client.
- Log in all incoming documents into our internal system.
- If approved, walk them through the approval process.
Customer Representative
Herman Miller
Michigan
02.2021 - 09.2021
- Provide information regarding products, place orders, and also provide servicing information.
- Gathered wholesale information via backend programs to create spreadsheets for future metrics.
- Scanned for fraudulent purchases, provided refunds when necessary.
- Remote
Customer Service Representative
Northern Leasing
Jersey City, NJ
01.2020 - 09.2020
- Answer calls from customers regarding their bill and current status with our company.
- Make payments over the phone for customer leases.
- Make outbound calls to customers with past due payments. Schedule call backs for collectors.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, and payments made.
Education
Bachelor of Science - Marketing
Saint Peter's University
Jersey City, NJ05.2015
Bachelor of Science -
Saint Peter's Prep
Jersey City, NJ06.2009
Skills
- Systems Analysis
- Communications and Media
- Customer and Personal Service
- Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Extensive knowledge in Dentrix, Salesforce
- Complex Problem Solving
- Compliance monitoring
- Internal auditing
- Compliance oversight
- Information security
Languages
Spanish
Native or Bilingual
Timeline
Compliance Specialist
Salem Lafayette Urban Renewal
05.2023 - Current
Case Processor/ Front Office
Urban League of Hudson County
10.2022 - 05.2023
Customer Representative
Herman Miller
02.2021 - 09.2021
Customer Service Representative
Northern Leasing
01.2020 - 09.2020
Bachelor of Science - Marketing
Saint Peter's University
Bachelor of Science -
Saint Peter's Prep