Darryl Concilio
Berkeley Springs,WV
Overview
20
20
years of professional experience
Work History
Operations Supervisor
TFORCEFREIGHT
Williamsport, MD
05.2003 - 06.2023
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Trained new employees on proper job functions and company policies and procedures.
- Directed employees on how to use equipment properly and safely.
- Built strong operational teams to meet process and production demands.
- Identified areas of improvement and developed strategies to increase efficiency.
- Oversaw implementation of procedures, goals and objectives within operations.
- Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
- Trained, mentored and motivated employees to maximize team productivity.
- Monitored staff performance and provided feedback for improvement.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Developed strong relationships with customers through excellent customer service practices.
- Prepared reports on operational performance metrics and presented them to management team.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Engaged employees to create safe, energetic work environment through feedback and recognition.
- Executed and optimized operational responsibilities to promote seamless delivery of services.
- Maintained accurate records of employee attendance and performance reviews.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
- Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
- Analyzed data related to production, distribution, quality control, inventory levels.
- Reduced process lags and trained team members on best practices and protocols.
- Evaluated and reported on department metrics to upper management.
- Investigated and completed reports for work-related injuries, submitting paperwork to appropriate insurance carriers.
- Maintained staff by recruiting, selecting and developing personal growth opportunities.
- Drove standardized best practices and leveraged support functions to optimize operational performance while meeting goals.
- Built and developed employee talent to drive engagement, resulting in advancement within company.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Coordinated with vendors regarding product availability, pricing, delivery schedules.
- Developed action plans based on analysis findings and implemented solutions.
- Implemented cost-saving measures throughout the organization's operations.
- Created processes for tracking inventory and supply levels in order to prevent stock-outs or overstocking.
- Created formulas of successful strategies to enhance financial welfare of organization for maximum profit.
- Monitored marketing and advertising campaigns to verify maximum efficiency and cost savings to budget.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
- Delegated work to staff, setting priorities and goals.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Recruited, interviewed and selected employees to fill vacant roles.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Resolved customer complaints or answered customers' questions.
- Interpreted and explained work procedures and policies to brief staff.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Researched and prepared reports required by management or governmental agencies.
- Analyzed financial activities of department to share budgetary input with managers.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
Education
High School Diploma -
Newton High School
Newton, NJ06-1983
Skills
Been in the industry for 30 years
Timeline
Operations Supervisor
TFORCEFREIGHT
05.2003 - 06.2023
High School Diploma -
Newton High School