Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Darryl Jackson

Winston Salem

Summary

Dynamic Program Manager with a proven track record at Nazareth Child and Family Connection, excelling in strategic planning and team leadership. Efficient case management and effective problem resolution, fostering strong stakeholder relationships to enhance program outcomes. Committed to staff development, driving performance improvements through targeted training initiatives.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Program Manager

Nazareth Child and Family Connection
09.2024 - Current
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Case Management
  • Staff Development
  • Crisis Management
  • Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
  • Coached team members on professional development opportunities, contributing to improved overall performance.
  • Ensured regulatory compliance by closely monitoring adherence to state and MCO standards and guidelines.
  • Data Tracking
  • Coached team members on productivity strategies to accomplish challenging goals.

Director of Residential Services

Crossnore School & Children's Home
02.2023 - 09.2024
  • Led strategic planning initiatives aimed at positioning the organization as a leader in providing high-quality residential services within the region.
  • Provided ongoing professional development opportunities for staff members to enhance their skills and knowledge within the industry.
  • Collaborated with interdisciplinary teams to provide residents with tailored care plans, improving quality of life outcomes.
  • Facilitated conflict resolution between residents as needed, promoting a harmonious living environment for all members of the community.
  • Maintained comprehensive records of all facility operations, ensuring accurate reporting and effective decision-making based on data-driven insights.

Assistant Director of Residential Services

Crossnore School & Children's Home
08.2019 - 02.2023
  • Managed payroll documentation for department with approval over time cards and leave.
  • Trained employees on delivery of services in milieu setting and adherence to policies and procedures.
  • Streamlined residential services operations for increased efficiency and cost savings.
  • Built strong relationships with families of residents by providing regular updates on their loved ones'' progress in the facility.
  • Handled on-call rotation, remaining available for after-hours calls and on-site assistance.
  • Promoted a culture of inclusivity by implementing diversity training programs among staff members.
  • Contributed to program development and best practices initiatives.

Education

BBA - Administration of Justice

Catawba College
Salisbury

Master of Science - Criminal Justice

Everest University
Pompano Beach, FL
05-2016

Skills

  • Effective problem resolution
  • Project management
  • Detail-oriented
  • Strategic planning
  • Qualified Mental Health Professional
  • MS office applications
  • Team leadership and direction
  • Program leadership
  • Training and development
  • Interpersonal skills
  • Relationship building
  • Effective public speaking
  • Case Managment

Certification

QP Qualified Mental Health Professional

CPR

Serve Safe

Safety Care

Sanctuary Model

Trauma Informed Model

Pressley Ridge Model

CPI

Timeline

Program Manager

Nazareth Child and Family Connection
09.2024 - Current

Director of Residential Services

Crossnore School & Children's Home
02.2023 - 09.2024

Assistant Director of Residential Services

Crossnore School & Children's Home
08.2019 - 02.2023

BBA - Administration of Justice

Catawba College

Master of Science - Criminal Justice

Everest University

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