Darryl Koins

• Handled walk-in customers and internet leads, guiding them through the vehicle selection and purchase process.
• Followed up with online leads via phone, email, and text to set appointments and bring traffic into the showroom.
• Provided accurate information on vehicles, features, pricing, and availability to help customers make confident buying decisions.
• Maintained strong product knowledge and stay up to date on current inventory and promotions.
• Built solid relationships with customers to encourage return visits and referrals.
• Worked closely with managers and teammates to meet or exceed monthly sales goals.
• Ensured a smooth and professional sales experience from first contact to final paperwork.

• Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
• Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
• Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
• Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.

As a Certified Trainer my responsibilites were to demonstrate strong character and integrity beyond just the functional skill of a team member.

• Increased trainee performance by implementing practical, hands-on activities during training sessions.

Marketing company for At&T Located at a kiosk in multiple Sam's and Costco Stores nationwide

• Boosted sales by consistently engaging with customers and addressing their needs effectively.
• Developed relationships with clients for increased loyalty and repeat business.
• Exceeded monthly targets by diligently following up on leads and closing deals promptly.