Darryl Ohelo
Kent,CT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
33
33
years of professional experience
Work History
Bus Operator
Oahu Transit Services
1989.10 - 2022.12
- Maintained full understanding of local roads and traffic patterns.
- Performed regular bus inspections and checked brakes, steering and windshield wipers.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details and baggage stowing.
- Worked different route every day based on changing passenger locations and destinations.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
- Accepted and processed fares.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
Business Agent
Hawaii Teamsters Local 996
2012.01 - 2021.12
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Resolved caller issues quickly and thoroughly.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Established strong customer relationships, building recommendations and loyalty.
- Negotiated with managers, promoters and union officials regarding client contractual rights and obligations.
Education
High School Diploma -
Kaimuki High School
Honolulu, HI06.1981
Skills
- Area Knowledge
- Customer Relations Skills
- Passenger Interaction
- Mapping Skills
- Route Planning
Timeline
Business Agent
Hawaii Teamsters Local 996
2012.01 - 2021.12
Bus Operator
Oahu Transit Services
1989.10 - 2022.12
High School Diploma -
Kaimuki High School
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