Summary
Overview
Work History
Education
Skills
Accomplishments
Cooking, Traveling, Renovating
Timeline
Generic

Danean Harris

Summary

Hardworking employee enthusiastic about learning Operations Manager field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Reliable Bus Operator promoting vehicle inspection oversight along with luggage assistance for passengers. Hardworking individual with over 16 years of communicating effectively with passengers and dispatchers and adhering to company policies and procedures. Considered a problem solver and smart employee. Commanding Bus Operator/ Manager with excellent communication skills, stays focused and attentive while on job. Well-versed in bus maintenance and safety regulations and dedicated to transporting passengers safely and on time. Excellent driving record and committed to helping passengers with special needs.

Overview

20
20
years of professional experience

Work History

Bus Operator

Wego Transit
10.2022 - Current
  • Contacted dispatchers and company mechanics to report vehicle issues and other problems.
  • Performed regular bus inspections and checked brakes, steering and windshield wipers.
  • Answered questions from passengers with respect and accuracy, providing information about fares, schedule details and baggage stowing.
  • Transported customers to and from their destinations.
  • Maintained full understanding of local roads and traffic patterns.
  • Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
  • Accepted and processed fares.
  • Worked different route every day based on changing passenger locations and destinations.
  • Maintained clean and neat shuttle for passenger comfort.

Bus Operator/Trainer

Bi-State Development
10.2006 - 08.2022
  • Contacted dispatchers and company mechanics to report vehicle issues and other problems.
  • Performed regular bus inspections and checked brakes, steering and windshield wipers.
  • Answered questions from passengers with respect and accuracy, providing information about fares, schedule details and baggage stowing.
  • Transported customers to and from their destinations.
  • Maintained full understanding of local roads and traffic patterns.
  • Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
  • Accepted and processed fares.
  • Worked different route every day based on changing passenger locations and destinations.
  • Maintained clean and neat shuttle for passenger comfort.
  • Transported elderly, disabled or otherwise limited passengers to doctors' offices and medical appointments.
  • Provided information about area attractions and facility amenities.
  • Conducted pre-trip inspections of bus for safe operation.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Obeyed federal, Missouri and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
  • Maintained Missouri driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record.
  • Reported vehicle traffic violations, vehicle damage and accidents to management to comply with legal and insurance obligations.
  • Followed established routes with aid from maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules.

Customer Service Manager

Walmart
12.2005 - 10.2006
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.

Front Desk Coordinator

Metro Heart Group
05.2003 - 11.2005
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained office supplies by taking inventory and submitted orders for low-stock items.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
  • Greeted incoming visitors, verified credentials and purpose of visit in order to direct appropriate area or personnel.
  • Entered customer data into room system and updated information whenever patrons changed rooms.

Education

Associates - Medical Administration

Missouri College
St Louis, MO
09.1999

Diploma - Basic

Lafayette High School
Ellisville Mo
05.1994

Certificate - Computer Data Processing

North County Tech School
Florissant, MO
05.1994

Skills

  • Local Street Knowledge
  • Vehicle Inspection
  • Area Knowledge
  • Guest Relations

Accomplishments

  • Documented and resolved Passenger issues which led to resolution.

Cooking, Traveling, Renovating

I enjoy exploring as well cooking and trying new and old cuisine. Traveling and cooking are my biggest passions. I love to explore different places. I am a history buff so Memorials, Museums, etc. are my Favorite. I have always had a bit of flavor when it comes to decorating and putting things together. I have not mastered the actual renovation part i am just savvy in the decor area.

Timeline

Bus Operator

Wego Transit
10.2022 - Current

Bus Operator/Trainer

Bi-State Development
10.2006 - 08.2022

Customer Service Manager

Walmart
12.2005 - 10.2006

Front Desk Coordinator

Metro Heart Group
05.2003 - 11.2005

Associates - Medical Administration

Missouri College

Diploma - Basic

Lafayette High School

Certificate - Computer Data Processing

North County Tech School

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Danean Harris