Darryl Oliver
Oceanside,CA
Summary
Hardworking and punctual warehouse associate works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day. Diligent, with superior work ethic, friendly demeanor and 3+ years of experience. Customer-focused employee with commitment to quality assurance. Background includes receiving, inspecting and logging products and maintaining cleanliness of storage areas. Skilled HOST motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences. Positive and upbeat HOST makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Host
Texas Roadhouse Restaurant
Oceanside, CA
11.2023 - Current
- Received and recorded patrons' dining reservations.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Notified server after seating parties in section to facilitate prompt service.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Resolved conflicts between customers when necessary.
- Greeted guests upon arrival and provided them with menus.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Contributed to team efforts by accomplishing related tasks as needed.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Informed patrons of specialties and features.
- Informed patrons of establishment specials and promotions.
- Directed patrons to lounges and waiting areas.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Spoke with patrons to drive satisfaction with food and service.
- Assigned patrons to suitable tables according to server rotation.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Served as point-of-contact for resolving guest complaints or special requests.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Answered phones promptly to record and confirm reservations.
- Provided customers with accurate wait times and monitored waiting list.
- Inspected dining and serving areas for cleanliness and proper setup.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained schedule of class assignments to meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Delivered products to customer locations on time.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Assisted staff by serving food and beverages or bussing tables.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Provided excellent customer service by anticipating customer needs.
- Stocked server areas with supplies before, during and after shifts.
- Monitored dining area to assess server capacity and estimate wait times.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Greeted customers, answered questions and recommended specials to increase profits.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Built positive relationships with other front-of-house and kitchen staff.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Managed incoming calls during busy shifts.
- Answered telephone to provide dining information and take reservations.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Ensured compliance with health and safety regulations within the restaurant.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Assisted servers in seating guests by escorting them to their tables.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
Concrete Construction Laborer
Go-Staff
Oceanside, CA
04.2021 - Current
- Performed general clean-up activities onsite including sweeping and disposing of debris.
- Demonstrated best safety practices working at heights and lifting various objects.
- Used wheelbarrow to move debris and material to designated areas on jobsite.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Loaded and unloaded building materials, tools, and machinery.
- Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
- Removed rubble and other debris at construction sites using wheelbarrows or other equipment.
- Signaled operators of construction equipment to facilitate alignment, movement and adjustment of machinery.
- Operated equipment with strong focus on safety and ground communication.
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
- Unloaded trucks with supplies for construction projects.
- Cleaned or prepared construction sites to eliminate hazards.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Carried tools and equipment between job sites as required.
- Used picks and shovels to dig, spread and level dirt and gravel.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Controlled traffic to protect work site integrity, crew safety and general public welfare.
- Maintained a safe work environment by adhering to safety regulations and guidelines.
- Conducted regular maintenance checks on tools and equipment used onsite.
- Controlled traffic passing near, in or around work zones.
- Cleaned up hazardous materials such as asbestos or lead paint during demolition projects.
- Utilized two-way radios and hand signals to coordinate communication between equipment operators.
- Loaded or unloaded building materials to distribute machinery or tools.
- Signaled equipment operators to facilitate alignment, movement or adjustment of machinery.
- Dug ditches or trenches, backfilled excavations or compacted and leveled earth to grade specifications.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Warehouse Worker
Flora Fresh
Sacramento, CA
03.2021 - 02.2022
- Followed established guidelines for picking orders accurately.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Collaborated closely with other departments on special projects as needed.
- Used digital database to keep records of units and stock moved.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
- Ensured safety protocols were followed at all times while operating machinery.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Inspected damaged goods prior to disposal or return to vendor.
- Organized warehouse space for efficient storage of products.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Transported goods to designated areas within the warehouse facility.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Received and tracked incoming inventory shipments.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Staged and sorted multiple types of products for loading.
- Filed requisitions for out of stock items and supplies.
- Received deliveries, scanned packages and updated orders in internal database.
- Packed boxes and stock using organizational guidelines.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Maintained stock levels in accordance with company policies.
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
- Secured items in truck by strapping over protective padding.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Recognized defective material and reported issues to management.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Investigated any reported problems regarding shipping errors or damages.
- Used pallet jacks to move items to and from warehouse locations.
- Performed cycle counts to maintain accurate inventory records.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Collaborated with others to discuss new opportunities.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Planned and completed group projects, working smoothly with others.
- Understood and followed oral and written directions.
Warehouse Packer
Suja Juice
Oceanside, CA
04.2020 - 03.2021
- Followed safety policies, procedures and guidelines to prevent and reduce accidents and injuries.
- Provided support in receiving large shipments by breaking down bulk cases into smaller quantities.
- Created shipping labels with complete details in warehouse management system.
- Utilized proper techniques for lifting, packing and handling heavy objects.
- Assembled and packed orders according to customer specifications.
- Reported any damages or discrepancies observed during operations to supervisor.
- Followed safety protocols while operating machinery such as conveyors and hoists.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Placed products on conveyors for final wrapping and shipment.
- Used tools, sprayers and cleaning solutions to disinfect work areas.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Installed protective bracing, padding, or strapping, to prevent shifting or damage to items being transported.
- Assembled cartons, crates and containers to prepare for shipping.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Picked and packed orders using pick sheets and RF scan guns for accuracy.
- Collected empty pallets for reuse or disposal in accordance with company policy.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Stacked cartons onto appropriate pallets according to size and weight restrictions.
- Stretched wrap and move skids to finished goods staging area.
- Packaged items with appropriate materials to prevent damage during shipping.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Inspected finished product packaging for quality assurance before sending out orders.
- Identified damaged or defective products upon receipt and reported them accordingly.
- Labeled boxes, containers, and pallets for shipment purposes.
- Organized warehouse inventory and stocked shelves with incoming deliveries.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Used pallet jacks to move items to and from warehouse locations.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Transported goods between different departments using material handling equipment.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Provided suggestions and feedback on improving departmental processes and work environment.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Monitored stock levels in assigned areas of the warehouse to ensure adequate supply availability.
- Maintained cleanliness of warehouse by sweeping floors, removing debris and dusting shelves.
- Inspected outgoing shipments to maintain quality assurance standards.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Planned and completed group projects, working smoothly with others.
- Collaborated with others to discuss new opportunities.
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
Mail Handler
Select Staffing
Sacramento, CA
01.2020 - 02.2021
- Assisted in loading and unloading trucks with mail, packages, and other materials.
- Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
- Sorted and placed materials or items on racks, shelves, or bins for transport to recipient or destination.
- Followed safety procedures when handling hazardous materials like chemicals and fuels.
- Secured cargo using straps or bungee cords in order to prevent shifting during transport.
- Reported any discrepancies or damaged packages to supervisor immediately.
- Labeled containers with proper destination addresses for efficient distribution.
- Operated mail room equipment or machines to perforate, stuff envelopes, or apply postage.
- Collaborated with other employees to complete large shipment orders and during high-volume mailing periods.
- Prepared bulk shipments using shrink-wrapping machine.
Education
Associate of Arts - Recording Arts Technology
Sacramento City College
Sacramento, CA06-2019
High School Diploma -
Bakersfield High School
Bakersfield, CA06-1986
Skills
- Team Collaboration
- Server Support
- Telephone Reception
- Table Vacancy Management
- Detail Oriented
- Professional Appearance
- Guest Relations
- Customer Service
- Front of House Organization
- Strong Interpersonal Skills
Timeline
Host
Texas Roadhouse Restaurant
11.2023 - Current
Concrete Construction Laborer
Go-Staff
04.2021 - Current
Warehouse Worker
Flora Fresh
03.2021 - 02.2022
Warehouse Packer
Suja Juice
04.2020 - 03.2021
Mail Handler
Select Staffing
01.2020 - 02.2021
Associate of Arts - Recording Arts Technology
Sacramento City College
High School Diploma -
Bakersfield High School