Darryl Woodruff
Fraser,MI
Summary
Customer-centered Bellman offering 20 years of experience interacting with sophisticated clientele. Great at prioritizing tasks and resolving issues with calm demeanor and timely solutions. Effective communicator with proven history of tact, diplomacy and professionalism.
Overview
9
9
years of professional experience
Work History
Bellman
Dalton Hotel
04.2024 - Current
- Escorted guests to assigned rooms and transported luggage.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
- Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
Event Services
Allied Universal
12.2021 - 02.2024
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Delivered information and details of interest about facility to visitors.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
Bellman
Long Beach Westin Hotel
01.2018 - 02.2024
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Explained important features of guest rooms to travelers.
- Escorted guests to assigned rooms and transported luggage.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
Bellman and Driver
Long Beach Marriott
03.2018 - 08.2018
- Greeted arriving guests and assisted with luggage, sports equipment and pets.
- Delivered newspapers, mail, packages, faxes, and check-out invoices to guest rooms.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
Concierge Bellman
The Westin Hotel LAX
11.2015 - 01.2018
- Posted and maintained public area signage for hotel.
- Delivered [product or service] to customer locations within specific timeframes.
- Used coordination and planning skills to achieve results according to schedule.
- Carried out day-day-day duties accurately and efficiently.
- Opened doors and transported luggage for customers with care and efficiency.
Education
Business
Mercy Collage
Dobbs Ferry, NYSkills
- Travel accommodations
- Valet Assistance
- Safety Policies and Procedures
- Conflict Resolution
- Guest Flow
- Training and mentoring
- Heavy lifting
- Excellent Communication
Timeline
Bellman
Dalton Hotel
04.2024 - Current
Event Services
Allied Universal
12.2021 - 02.2024
Bellman and Driver
Long Beach Marriott
03.2018 - 08.2018
Bellman
Long Beach Westin Hotel
01.2018 - 02.2024
Concierge Bellman
The Westin Hotel LAX
11.2015 - 01.2018
Business
Mercy Collage
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