Darrylin Williams
Murfreesboro,TN
Summary
Proven to excel in customer engagement and operational efficiency, my tenure at State Farm showcased my adeptness in legal documentation,claims management, and administrative work alongside a commendable knack for communication. Recognized for reliability and a positive disposition, I thrive in dynamic environments, consistently exceeding goals and fostering client satisfaction.
Overview
6
6
years of professional experience
Work History
Hostess
Red Pony.
Franklin, TN
02.2024 - 01.2025
- Took reservations over phone and in person.
- Greeted customers warmly and made them feel welcome.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Greeted guests upon arrival and provided them with menus.
Hostess
Cheesecake Factory Inc
Nashville, TN
07.2023 - 01.2024
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Provided customers with accurate wait times and monitored waiting list.
- Managed dining room layout to maximize efficiency of staff members.
- Assisted other departments when needed such as bussing tables or delivering food orders.
Licensed Claims Adjuster
State Farm
BLOOMINGTON, Illinois
11.2022 - 06.2023
- Completed required investigations on referred files within established timeframes.
- Reviewed data to verify validity of claims and determine case management actions.
- Conducted witness interviews to assist claim information gathering process.
- Analyzed and audited open claims to calculate additional payments owed.
- Identified and collected evidence and determined value to specific claim to properly assess conditions.
- Negotiated and settled claims according to information presented through reports, research and data verification.
Store Assistant
Bulington Coat Factorey
Murfreesboro, TN
10.2021 - 03.2022
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Welcomed customers and offered assistance with browsing and purchasing needs.
Hostess/ Takeout
BJ’s Restaurant, Medical Center Pkwy
Murfreesboro, TN
08.2019 - 09.2021
- Responsibilities include Hospitality, coordinating, overseeing server needs, cashiering, making sure customer needs were met
- I was voted “most reliable” by managers due to always being on time and never calling out.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Answered telephone to provide dining information and take reservations.
Store Associate
JC Penny
Murfreesboro, TN
11.2018 - 03.2019
- Responsibilities included customer service, overseeing online orders, cashiering, and section maintenance
- Given multiple rewards for customer credit card sign ups.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Answered questions about current promotions and resolved issues according to store policies.
Store Associate
Party City
Murfreesboro, TN
09.2018 - 11.2018
- Responsibilities included Store inventory, cashiering, customer service
- I exceeded daily goals for customer emails per shift
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
Education
Certificate - Paralegal Studies
University of Tennessee
Knoxville, TN01-2025
BBA - Business Administration
Middle Tennessee State University
Murfreesboro, TN05.2022
A.S - Business
Motlow State Community College
Smyrna, Tennessee 05.2020
Skills
- Expert in Microsoft Office
- Strong computer skills
- organization
- communication
- Administrative skills
- Experience in legal documentation
- Customer support
- Thrives in both independent and team-oriented job structures
- positive disposition
Timeline
Hostess
Red Pony.
02.2024 - 01.2025
Hostess
Cheesecake Factory Inc
07.2023 - 01.2024
Licensed Claims Adjuster
State Farm
11.2022 - 06.2023
Store Assistant
Bulington Coat Factorey
10.2021 - 03.2022
Hostess/ Takeout
BJ’s Restaurant, Medical Center Pkwy
08.2019 - 09.2021
Store Associate
JC Penny
11.2018 - 03.2019
Store Associate
Party City
09.2018 - 11.2018
BBA - Business Administration
Middle Tennessee State University
A.S - Business
Motlow State Community College
Certificate - Paralegal Studies
University of Tennessee
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