DARRYL JOHN MERCADO
Astoria,NY
Summary
Hard-working professional with experience in Caregiving, Elderly care, Administration, Customer service, IT Helpdesk and Real Estate. Frequently praised as detail-oriented by peers, I can be relied upon to help the team achieve its goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Property Management Assistant
BEEPO INC. PHILIPPINES (4One4 Property Co.)
Clark, Pampanga, Philippines
05.2022 - 01.2025
- Processing Tenancy Applications and Tenancy Onboarding
- Drafting/ Creating Lease Renewals
- Follow Up on Lease Renewals
- Download Condition reports photos
- Updating Assets via Tapi
- Sending out Weekly Owner's reports
- Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
- Ad Hoc tasks
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Any tasks related in Property Management that can potentially be handed over
Medical Receptionist/Admin Assistant
BEEPO INC PHILIPPINES (YourGP Crace)
Clark, Pampanga, Philippines
11.2020 - 04.2022
- Coordinate with the Reception and Admin Team
- Data entry and Database Management
- Manage phone calls and emails
- Schedule and confirm appointments
- Answer and direct patient appointments and queries
- Typing of general correspondence
- Assist with Doctor's Pay reports
- Assist in providing Admin support
Office Administrator
TRAVELPORT (GALILEO ASIA LLC)
Makati City, Philippines
04.2018 - 05.2020
- Implements policies in line with local & international laws and ensures proper compliance
- Records and documents Subscribers Contract, Lease Contracts and legal documents, recording dates for dispatch and confirming receipt
- Develops external relationships with contacts such as BIR, Internal/External Auditors, bankers and statutory
- Leading the logistics and provisioning for company events
- Assisting colleagues overseas when booking hotel and airlines whenever there is a company event in the Philippines
- Financial reports (PH VAT file, Accruals, MIDT)
- Manages AP of SMO-PH with Australia Finance Head Office
- Generates productivity segment reports for Management's analysis & verification of invoice
- Oversees AR and issues invoice to customers
- Coordinates with Finance Controller, Finance Analyst and Accountant - Head Quarter/Regional Office regarding funding for SMO-PH and other related issues with the auditor, payroll master and bank representative
- Payments of invoices locally (admin/marketing/etc.)
- Update & generate daily/weekly segment report (MIDT)
- Renewal updates
- Contract filing
- Providing assistance with Subscriber Agreements and Incentives
Helpdesk Executive
STEFANINI PHILIPPINES INC. (Travelport)
Makati City, Philippines
06.2017 - 04.2018
- Supporting Premier Customers in APAC region (Australia & New Zealand) relating to GDS (Galileo)
- Troubleshoot all problems related to technical and non-technical issues
- Escalating problems of all issues to the correct department or level of support
Helpdesk Technician II
STEFANINI PHILIPPINES INC. (Travelport)
Makati City, Philippines
07.2015 - 06.2017
- Handling support request sent by the customers via phone, email and chat particularly for Galileo Global Distribution System (GDS)
- Troubleshoot all problems related to technical or non-technical issues such as Travel Agency/Airline fares and ticketing, evaluating complexity, impact and priority
- Giving required 1st level support, efficiently and effectively and in accordance with standard level of agreement
- Escalating problems according to procedures referring to the Client's Helpdesk or to the 2nd level support technician
- Ensuring follow-up of all issues, documenting and fill in ticketing system appropriately
- Taking decision regarding open tickets, giving feedback on cause of, and solution to, problem to user
- Handling outbound calls to customers and vendors
Customer Account Executive
TRANSCOM PHILIPPINES INC. (Comcast)
Mandaluyong City, Philippines
10.2013 - 05.2015
- Handling calls concerning about their bills, inquiries and general care
- Troubleshoot cable and internet problem for residential customers
- Escalating complaints and processing technician appointments
Sales and Service Representative II
CONVERGYS PHILIPPINES SERVICES CORP (Comcast)
Mandaluyong City
09.2012 - 03.2013
- Handling Customer's complaint about their bills
- Troubleshoot cable problem for residential customers
- Processing technician appointments
Education
Bachelor of Science - Nursing
Tarlac State University - College of Nursing
Tarlac City, Tarlac, Philippines04-2012
Skills
- Computer literate
- Caregiving
- Hospitality
- Excellent Communication skills
- Time management
- Decision making
- Working in a multi-cultural environment
- Galileo System
- Netsend Accounting software
- Inspect Real Estate
- Property Me
- Inspection Express
- Rate My Agent
- Docusign
- Asana
- Monday
- Tapi
- Customer service
- Technical support
- IT Helpdesk
- Administrative tasks
- Real Estate
Certification
- Care of Elderly & Physically Challenged
- Housekeeping & Nutrition
- American Red Cross: Basic Life Support
- Coursework/Training in Identification & Reporting of Child Abuse & Maltreatment
- New York Infection Control
- 4-year Preparatory Technician's Course in Electricity
- FIBA World Cup Draw Volunteer, Manila, Philippines
References
Available upon request
Timeline
Property Management Assistant
BEEPO INC. PHILIPPINES (4One4 Property Co.)
05.2022 - 01.2025
Medical Receptionist/Admin Assistant
BEEPO INC PHILIPPINES (YourGP Crace)
11.2020 - 04.2022
Office Administrator
TRAVELPORT (GALILEO ASIA LLC)
04.2018 - 05.2020
Helpdesk Executive
STEFANINI PHILIPPINES INC. (Travelport)
06.2017 - 04.2018
Helpdesk Technician II
STEFANINI PHILIPPINES INC. (Travelport)
07.2015 - 06.2017
Customer Account Executive
TRANSCOM PHILIPPINES INC. (Comcast)
10.2013 - 05.2015
Sales and Service Representative II
CONVERGYS PHILIPPINES SERVICES CORP (Comcast)
09.2012 - 03.2013
Bachelor of Science - Nursing
Tarlac State University - College of Nursing