DarShae Flood
Hickory Creek
Summary
Versatile and results-driven professional with extensive experience in customer service and real estate closing processes, notably at Monteith Title. Excelled in client relations and document preparation, enhancing transaction efficiency and customer satisfaction. Demonstrated exceptional problem-solving abilities and a professional telephone demeanor, contributing to significant process improvements and positive client feedback.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Class A CDL Driver
Stevens Transport
Dallas, TX
05.2025 - Current
- Operated Class A commercial vehicles to transport goods across designated routes.
- Ensured compliance with federal and state regulations, maintaining safety standards during operations.
- Conducted pre-trip and post-trip inspections to guarantee vehicle readiness and safety.
- Managed delivery schedules effectively, optimizing route efficiency for timely arrivals.
Server
La Riv Kitchen & Bar
Temple, TX
08.2019 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Receptionist
Monteith Abstract & Title
06.2019 - 05.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Assistant Escrow Officer
Monteith Title
06.2019 - 05.2024
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Followed-up on status of releases, policies, and return of recorded documents.
Server/Front of House Team Leader
Barton House Restaurant
08.2019 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
Some College (No Degree) - Basic Studies
Blinn College
Brenham, TXSome College (No Degree) - Dental Assistant
Vista College
Killeen, TXClass A Drivers License - Rapid CDL Program
North Central TX College
Corinth ,TX03.2025
High School Diploma -
Mansfield Summit High School
Arlington, TX06.2009
Skills
- Real estate knowledge
- Title Examination
- Contracts understanding
- Critical Thinking
- Problem-solving abilities
- Clerical Support
- Client Relations
- Professional telephone demeanor
- Exceptional customer service
- Professional telephone demeanor
- Strong Work Ethic
- Guest Engagement
Certification
Food Handlers
Liquor License
Timeline
Class A CDL Driver
Stevens Transport
05.2025 - Current
Server
La Riv Kitchen & Bar
08.2019 - 05.2024
Server/Front of House Team Leader
Barton House Restaurant
08.2019 - 06.2022
Receptionist
Monteith Abstract & Title
06.2019 - 05.2024
Assistant Escrow Officer
Monteith Title
06.2019 - 05.2024
Some College (No Degree) - Basic Studies
Blinn College
Some College (No Degree) - Dental Assistant
Vista College
High School Diploma -
Mansfield Summit High School
Class A Drivers License - Rapid CDL Program
North Central TX College