Darshak Patel
Long Beach,CA
Summary
Dynamic customer service professional with proven expertise at Hallmark Aviation, excelling in flight check-in and customer relationship management. Recognized for resolving complex issues swiftly while delivering exceptional service. Skilled in data analysis and effective communication, consistently enhancing customer satisfaction and operational efficiency. Committed to fostering positive relationships and ensuring seamless travel experiences.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Hallmark Aviation
Los Angeles, California
06.2024 - Current
- Identified opportunities for upselling additional products or services based on customer needs.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Checked passengers in for flights using airline computer systems.
- Greeted customers and provided assistance in completing check-in procedures.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Resolved customer complaints or issues in a timely manner.
- Ensured all necessary documents were completed prior to boarding aircrafts.
- Built and maintained productive relationships with employees.
- Provided wheelchair service for disabled passengers when needed.
- Followed up on lost luggage inquiries from customers promptly.
- Informed customers of luggage weight restrictions and checked luggage sizes for compliance with regulations.
- Verified customer identification documents and travel itineraries.
- Checked tickets and identifying paperwork for verification of individual identities.
- Communicated regularly with other departments at the airport to ensure smooth operations.
- Issued boarding passes to passengers after confirming their identity and verifying their seat assignments.
- Assisted customers with baggage handling, including providing directions to the appropriate baggage claim areas.
- Worked diligently to resolve booking, fare and regulations issues alongside passengers and travel agents.
Front Office Manager
Rodeway Inn San Bernardino
San Bernardino, California
10.2023 - 04.2024
Customer Service Representative
Hallmark Aviation
Los Angeles, CA
03.2023 - 10.2023
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Checked passengers in for flights using airline computer systems.
- Greeted customers and provided assistance in completing check-in procedures.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Resolved customer complaints or issues in a timely manner.
- Provided wheelchair service for disabled passengers when needed.
- Adhered to safety protocols while assisting passengers with mobility needs.
- Updated flight manifests with any changes in seating arrangements or passenger numbers.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Bachelor of Computer Applications - Computer Information Systems
Navrachna University
🇮🇳 03-2022
Skills
- Customer service
- Flight check-in
- Data analysis
- Document verification
- Customer relationship management
- Time management
- Effective communication
- Active listening
- Problem solving
- Problem resolution
- Customer relationship management (CRM)
- Email management
- Microsoft outlook
- Customer satisfaction measurement
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional
Timeline
Customer Service Representative
Hallmark Aviation
06.2024 - Current
Front Office Manager
Rodeway Inn San Bernardino
10.2023 - 04.2024
Customer Service Representative
Hallmark Aviation
03.2023 - 10.2023
Bachelor of Computer Applications - Computer Information Systems
Navrachna University