Darshan Sumant

• Darshan brings a mix of data science expertise and experience working with cross-functional teams to drive strategic AI initiatives. He brings immense expertise in clinical development, focused on developing and deploying AI innovations across the clinical development cycle.

•Darshan has 12+ years of consulting and strategy experience in analytics and implementation of AI-based solutions for business impact. He specializes in developing new algorithms and innovative AI approaches using Classical, Gen AI, and Agentic technologies for large scale process transformations.

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•Clinical Development Expertise
Darshan has deep expertise in the clinical development domain, having led multiple large-scale programs across clinical data management, clinical trial feasibility, trial operations resource planning, and clinical supply chain planning.

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•Gen AI and Agentic AI Expertise
Darshan has been instrumental in shaping ZS’ strategy and offerings for high impact Gen AI applications in Clinical Development, including cross-industry surveys and benchmarking exercises. He recently helped build a scalable Medical Authoring capability using Gen AI and Agentic architectures for a Neuroscience focused client.

•Cross-Industry AI Expertise
Prior to ZS, Darshan pioneered AI driven approaches for customer acquisition, customer-centric marketing, credit risk analytics, and people analytics in the banking & financial services industries.

• Nominated by the CEO for the Chicago Booth Executive Development Program on Competitive Strategy in Hong Kong.
• Led the development of two case studies on customer relationship management in collaboration with IIM Ahmedabad.
• Built and managed a retail customers' sub-portfolio of assets worth $32 million (50,000+ customers).
• Re-designed customer-centric risk modeling for customer acquisition, cross-sell, and relationship deepening initiatives during the macroeconomic stress following the 2015 Oil Crisis, leveraging the newly launched UAE Credit Bureau.
• Re-developed risk modeling for impact assessment of IFRS 9 financial reporting standards for a $500 million portfolio.
• Formulated a new pricing strategy for credit insurance products, boosting annual revenue by $1.7 million (29% growth).
• Instituted automated, customer-centric communication mechanisms to improve marketing and collections efficiency.
• Overhauled performance management policy for over 1,500 front-line employees in Sales, Telemarketing, and Collections.