Darshell Bertrand
Cleveland,OH
Summary
Looking to secure a position that will allow me to use my experience in customer service and administrative, clerical work. I work well in a team, but also work well independently and am self-motivated.
Overview
24
24
years of professional experience
Work History
Intake Specialist
Youth Opportunities Unlimited
Cleveland, OH
03.2026 - 05.2026
- Assisted clients with completing intake applications and required program documentation.
- Collected, verified, and maintained confidential personal information with accuracy and professionalism.
- Communicated with parents and youth to explain program requirements, answer questions, and provide support throughout the intake process.
- Scanned, copied, printed, and organized client records to ensure accurate and efficient file management.
Hostess / To-Go Server
Cracker Barrel
Cleveland, OH
08.2025 - 11.2025
- Welcomed guests and created a positive environment through friendly customer service.
- Managed guest seating and coordinated table assignments.
- Assisted with server section assignments to maintain balanced workloads and smooth service.
- Processed dine-in, walk-in, and to-go orders accurately and efficiently.
- Prepared and packaged takeout orders while ensuring order accuracy and quality.
- Coordinated DoorDash and Uber Eats orders for timely pickup and delivery.
- Cleaned and reset dining tables to maintain a clean and welcoming environment.
- Promoted and enrolled guests in the Cracker Barrel Rewards program.
Administrative/Independent Contractor
216 Home Solutions/Cuyahoga Colors
Cleveland, OH
10.2024 - 06.2025
- Ordered construction materials and supplies to support residential renovation projects.
- Assisted with preparing project estimates and customer invoices.
- Participated in property walkthroughs and inspections to assess project needs and progress.
- Supported flooring installation, painting, drywall repair, basement waterproofing, and property cleanup projects.
- Maintained project documentation and assisted with administrative tasks to ensure efficient project coordination.
Clerical Filling Assistant
North Coast Behavioral Health Center
Cleveland, OH
04.2019 - 05.2021
- Filed, organized, and maintained confidential patient records.
- Copied, printed, and prepared documents for staff and departmental use.
- Created and assembled worksheet packets for patient therapy and educational groups.
- Shredded outdated files and maintained secure document disposal practices.
- Organized filing systems and file cabinets to improve document accessibility and office efficiency.
Administrative Assistant
NAACP
Cleveland, OH
05.2002 - 01.2008
- Organized and maintained office files and administrative records.
- Designed and distributed flyers to promote community programs and events.
- Contacted local businesses to solicit donations and community support.
- Prepared donation request letters and other business correspondence.
- Assisted with planning and coordinating community events and outreach activities.
- Provided general administrative support to ensure efficient office operations.
Education
Associate of Applied Business - Visual Communication Design and Photography
Cuyahoga Community College
Cleveland, OH07.2026
Ohio High School Equivalency Diploma - undefined
Seeds of Literacy
Cleveland, OH01.2026
Skills
- Strong interpersonal skills
- Ability to multi-task and problem solve
- Strong organizational skills
- Administrative skills
- Friendly and professional customer service
- Cash handling
- Strong communication skills (over the phone or in-person)
- Strong writing skills
- Typing/Software experience (Powerpoint, Excel, and Word)
- Photography
- Poetry
- Creative writing
- Reading
- Video/Photo editing
- Listening to white noise sounds
- Exercise/Yoga
- Cardio kickboxing and boxing
- Volunteering at my church
- Compassionate communication
- Critical thinking skills
- Assertiveness
- Follow-up skills
- Client intake
- Appointment scheduling
- Patient scheduling
- Scheduling appointments
- Confidentiality
- Client intakes
- Microsoft office
- Customer service
- Active listening
- Problem-solving
- Attention to detail
- Goal setting
- Document management
- Coping techniques
- Application processes
- Microsoft Access
- Youth programming
- Data entry software
EMERGENCY CONTACT
Phillip Bertrand | (440) 212-4982
Timeline
Intake Specialist
Youth Opportunities Unlimited
03.2026 - 05.2026
Hostess / To-Go Server
Cracker Barrel
08.2025 - 11.2025
Administrative/Independent Contractor
216 Home Solutions/Cuyahoga Colors
10.2024 - 06.2025
Clerical Filling Assistant
North Coast Behavioral Health Center
04.2019 - 05.2021
Administrative Assistant
NAACP
05.2002 - 01.2008
Ohio High School Equivalency Diploma - undefined
Seeds of Literacy
Associate of Applied Business - Visual Communication Design and Photography
Cuyahoga Community College