Tianna Jackson
Norfolk,Virginia
Summary
Natural leader with proven record of exceeding customer service excellence. Passionate about helping customers and delivering exceptional experiences with every interaction. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work.
Overview
7
7
years of professional experience
Work History
Intake Specialist
ForKids
03.2024 - Current
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Entered referrals into appropriate system based on type of referral obtained.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
Sales Associate
Kids Footlocker
06.2017 - Current
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Debt Collector
Spring Oaks LLC
01.2023 - 03.2024
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Collaborated with other departments to verify customer compliance with payment plans.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Auto Service Representative
Geico
06.2020 - 01.2023
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained and managed customer files and databases.
- Maintained productivity and quality standards at all times.
- Accepted payments and updated accounts with latest information.
- Operated in dynamic, high-volume environments to provide skilled assistance to customers each day.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked well in a team setting, providing support and guidance.
Education
Associates - Social Science
Tidewater Community College
Norfolk, VAHigh School Diploma - Academics
Lake Taylor High School
Norfolk, VA06.2019
Skills
- Multi-tasking strength
- Problem-solving skills
- Administrative support
- High-volume call centers
- Written Communication
- Strong Work Ethic
- Positive Attitude
- Interpersonal Skills
- Attention to Detail
Timeline
Intake Specialist
ForKids
03.2024 - Current
Debt Collector
Spring Oaks LLC
01.2023 - 03.2024
Auto Service Representative
Geico
06.2020 - 01.2023
Sales Associate
Kids Footlocker
06.2017 - Current
Associates - Social Science
Tidewater Community College
High School Diploma - Academics
Lake Taylor High School
Similar Profiles
Alesia DiasAlesia Dias
Case Manager at ForKidsCase Manager at ForKids
Juanita Evans AminJuanita Evans Amin
Security Officer at Old Dominion UniversitySecurity Officer at Old Dominion University
Andrew MatneyAndrew Matney
Client Service Manager at ADP, Inc.Client Service Manager at ADP, Inc.
Affisha AlleyneAffisha Alleyne
Administrative Travel Technician at United States Navy NSWDG-Virginia Beach, VA(40+ hours a week)Administrative Travel Technician at United States Navy NSWDG-Virginia Beach, VA(40+ hours a week)
Shatora SneadShatora Snead
Medical Assistant Intern at Peninsula DermatologyMedical Assistant Intern at Peninsula Dermatology