Christina Galati
Saint Petersburg,Florida
Summary
Accomplished Chauffeur and Customer Service Representative, recognized for exceptional safe driving techniques and outstanding professionalism. Leveraged flexibility and safety awareness to enhance passenger comfort and satisfaction at Allegheny Limousine. Demonstrated unparalleled punctuality and vehicle inspection skills, contributing to a notable increase in client loyalty and company reputation. Excelled in passenger assistance and dispatcher communication, embodying a commitment to excellence and reliability.
Focused individual with proven experience transporting passengers between airports, hotels and businesses. Possesses excellent customer service skills, valid license and clean driving record. Committed to upholding highest safety standards while on job.
Overview
34
34
years of professional experience
Work History
Medical Intake Representative
Bio Genetics
08.2020 - Current
- Provided accurate insurance verification for clients, ensuring proper coverage was in place prior to service delivery.
- Resolved escalated issues with professionalism and empathy, earning trust from both colleagues and clientele alike.
- Educated clients on available services and programs, empowering them to make informed decisions about their care options.
- Served as a liaison between clients and healthcare providers, fostering strong relationships that facilitated seamless service coordination.
- Exceeded performance metrics regularly, demonstrating consistent dedication to quality work and customer satisfaction.
- Managed high call volumes while maintaining a professional demeanor, ensuring a positive experience for all callers.
- Enhanced customer satisfaction by efficiently processing intake forms and accurately entering data into the system.
- Maintained up-to-date knowledge of industry trends and changes in regulations, ensuring accurate information was shared with clients at all times.
- Streamlined communication between departments through diligent documentation of client information and needs.
Mortuary Transport
Metro State Mortuary Services
07.2012 - 05.2020
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic
- Maintained professional and friendly demeanor during transporting the deceased to uphold company reputation.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation of the deceased.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Chauffeur
Allegheny Limousine
03.2000 - 05.2012
- Provided courteous assistance with luggage handling, ensuring the safe transport of personal belongings.
- Enhanced client satisfaction by providing punctual, reliable transportation services and maintaining a professional demeanor.
- Ensured passenger safety by adhering to traffic laws and regulations at all times.
- Utilized GPS technology effectively for accurate navigation and route planning in varying traffic conditions.
- Stowed passenger items with care and concern to avoid damage or displeasure with handling.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Coordinated airport transfers seamlessly between terminals while maintaining strong communication with clients during travel transitions.
- Managed unexpected situations calmly, such as road closures or accidents, finding alternative routes swiftly without compromising client safety or satisfaction.
- Contributed to the company''s positive reputation by consistently maintaining a high level of professionalism, discretion, and attention to detail in all aspects of chauffeuring services.
- Maintained excellent vehicle cleanliness, both interior and exterior, for optimal client comfort.
Customer Service Representative
Comcast
03.1991 - 02.2000
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Diploma - General Studies
Baldwin High School
Pittsburgh, PASkills
- Safe driving
- Punctuality
- Flexibility
- Professional manner
- Clean driving record
- Passenger assistance
- Vehicle inspection
- Multi-passenger vehicles
- Traffic laws expertise
- Professional demeanor
- Safe driving techniques
- Safety
- Luggage loading
- Disabled passenger support
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Upselling
- Building rapport
- Sales goals attainment
- Persuasion techniques
Timeline
Medical Intake Representative
Bio Genetics
08.2020 - Current
Mortuary Transport
Metro State Mortuary Services
07.2012 - 05.2020
Chauffeur
Allegheny Limousine
03.2000 - 05.2012
Customer Service Representative
Comcast
03.1991 - 02.2000
Diploma - General Studies
Baldwin High School
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