Julie C Brown
St. Petersburg,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Medical Intake Representative
Bio Genetics Laboratory
St Petersburg, FL
02.2025 - Current
- Manage incoming and outgoing calls while completing medical intake forms for patients undergoing genetic testing
Assignment Specialist
Trident Services/LRES
Roswell, GA
08.2020 - 02.2024
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. As an AMC, I am in charge of assigning orders for Appraisals and BPO's for lenders.
Customer Service Representative
Home Depot
Gulfport, MS
09.2014 - 06.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Took special orders in person and over telephone, generating additional revenue every month.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative
Amercian Truck Group
Gulfport, MS
02.2014 - 08.2014
- Provided customer service to renters and collected weekly payments via telephone.
Branch Manager
Mississippi Title Loans
Waveland, MS
03.2012 - 06.2013
- Responsibilities Responsible for all operations of branch, sales, collections, meeting and exceeding a monthly quota.
- Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
- Planned work schedules to maintain adequate staffing levels.
Customer Service Lead
PC Management
Bonita Springs, FL
05.2006 - 02.2012
- Duties include: Reconciliation of tills, scheduling breaks and lunches, approving insurance claims, making collection decisions, taking calls from customers and escalations from reps, reviewing bills and accounts for reps, training and helping reps with day to day questions and issues, resolving issues and making decisions on a daily basis. Other duties include monitoring calls and coaching reps on quality.
Education
High School Diploma -
American High School
Chicago06-1987
Skills
- Customer Relations
- Problem Resolution
- Staff Training
- Appointment Scheduling
- Data Entry
- Inbound and Outbound Calling
Timeline
Medical Intake Representative
Bio Genetics Laboratory
02.2025 - Current
Assignment Specialist
Trident Services/LRES
08.2020 - 02.2024
Customer Service Representative
Home Depot
09.2014 - 06.2020
Customer Service Representative
Amercian Truck Group
02.2014 - 08.2014
Branch Manager
Mississippi Title Loans
03.2012 - 06.2013
Customer Service Lead
PC Management
05.2006 - 02.2012
High School Diploma -
American High School
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