Delicia Russ
White Castle,LA
Summary
Proven track record in enhancing client retention and workplace safety, notably at Turner Industries Group L.L.C. Personnel Office. Expert in patient confidentiality and team collaboration, demonstrated through developing training materials and reducing workplace accidents. Achieved consistent customer satisfaction and safety compliance, showcasing exceptional multitasking and time management skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Intake Representative
Turner Industries Group L.L.C. Personnel Office
03.2024 - Current
- Improved client retention rates by consistently providing exceptional customer service and follow-up support as needed.
- Developed rapport with clients and their families, providing reassurance and support during challenging times.
- Assisted in the development of training materials for new Intake Representatives, contributing to overall team success.
- Exceeded performance metrics regularly, demonstrating consistent dedication to quality work and customer satisfaction.
Site Safety Supervisor
Action Industries
02.2021 - 03.2023
- Improved site safety by conducting regular inspections and identifying potential hazards.
- Investigated incidents thoroughly, implementing corrective actions to prevent future occurrences.
- Reduced workplace accidents with diligent monitoring of site activities and adherence to safety protocols.
- Collaborated with project managers to address safety concerns, leading to improved overall site management.
Safety Coordinator
Total Safety
02.2018 - 02.2021
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Recognized, documented, and advised on removal of hazards.
- Provided ongoing support and resources to supervisors in managing safety performance within their departments, fostering a culture of accountability among leadership.
- Gathered information, prepared reports, and drafted correspondence related to cases.
Medical Assistant Intern
Reddy Family Medical
06.2017 - 01.2018
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
Education
Safety
Baton Rouge Community College
Baton Rouge, LA11.2019
Medical Assistant/ Phlebotomy Technician
Virginia College
Baton Rouge, LA03.2018
High School Diploma -
White Castle High School
White Castle, LA05.2011
Skills
- Patient confidentiality
- Call center experience
- Insurance Verification
- Data entry proficiency
- Appointment Scheduling
- Medical terminology knowledge
- Teamwork and Collaboration
- Customer Service
- Time Management
- Multitasking
Certification
- OSHA Certified
- Phlebotomy Technician Certification
Timeline
Medical Intake Representative
Turner Industries Group L.L.C. Personnel Office
03.2024 - Current
Site Safety Supervisor
Action Industries
02.2021 - 03.2023
Safety Coordinator
Total Safety
02.2018 - 02.2021
Medical Assistant Intern
Reddy Family Medical
06.2017 - 01.2018
Safety
Baton Rouge Community College
Medical Assistant/ Phlebotomy Technician
Virginia College
High School Diploma -
White Castle High School