Darshpreet Saluja
Las Vegas,NV
Summary
Dynamic and results-oriented professional with extensive experience in customer service and team leadership, notably at Dominos Pizza Inc. Excelled in decision-making and cash handling, significantly enhancing team performance and customer satisfaction. Skilled in training and mentoring, adept at resolving customer complaints, and committed to upholding company values.
Overview
9
9
years of professional experience
Work History
Driver
Ycs Taxi Transportation
03.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
Cashier
7/eleven
09.2022 - 02.2023
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Shift Manager
Dominos Pizza Inc.
01.2016 - 07.2019
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
Education
Bachelor Of Arts - History
University of Delhi
India04.2020
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Accurate money handling
- Energetic and enthusiastic
- Handling customer complaints
- Training and mentoring
Timeline
Driver
Ycs Taxi Transportation
03.2024 - Current
Cashier
7/eleven
09.2022 - 02.2023
Shift Manager
Dominos Pizza Inc.
01.2016 - 07.2019
Bachelor Of Arts - History
University of Delhi
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