Leslie Morgan
Madison
Summary
Proactive Key Holder and Warehouse Associate with extensive experience in cash handling, customer service, and operational management. Expertise in supervising staff, resolving customer complaints, and maintaining store and theater environments. Skilled in inventory control, order preparation, and fostering repeat business, bringing strong organizational abilities and reliability to every role. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.
Overview
7
7
years of professional experience
Work History
Driver
Rocket City Last Mile
510 Production Ave
06.2025 - Current
- Ensured timely delivery of packages across designated routes.
- Maintained vehicle safety and compliance through regular inspections.
- Collaborated with dispatch to optimize delivery schedules and routes.
- Trained new drivers on operational procedures and safety protocols.
- Resolved customer issues related to delivery in a professional manner.
- Developed efficient loading techniques to maximize vehicle capacity and reduce delays.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
AVP
Bored Logestics
224 Jetplex Ln
10.2024 - 06.2025
- Monitored performance metrics to identify areas for improvement in service delivery.
- Implemented best practices to enhance fuel efficiency during deliveries.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Cashier
Academy Sports and Outdoors
Decatur
10.2023 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Key Holder
Dollar General
Crane Hill
07.2024 - 09.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
Movie Theater Employee
Cinemark
Madison, AL
07.2022 - 10.2023
- Handled cash register transactions accurately while providing friendly service at the concession stand or box office.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Assisted in maintaining a clean and safe theater environment, promoting positive guest interactions.
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Checked IDs for age-restricted shows in compliance with regulations.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Worked with other staff members for smooth theater operations.
- Managed ticket booth operations, ensuring accurate transactions and prompt customer service.
Warehouse Associate
Target Distribution Center
Madison, AL
07.2019 - 07.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 50 pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
Education
High School Diploma -
Priceville High
Priceville05-2014
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Money Handling
- Reliability and punctuality
- Cash handling and management
- Customer Relations
- Cash Register Operation
- Written and verbal communication
- Organizational abilities
- Order Taking
- Cash Management
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
Timeline
Driver
Rocket City Last Mile
06.2025 - Current
AVP
Bored Logestics
10.2024 - 06.2025
Key Holder
Dollar General
07.2024 - 09.2024
Cashier
Academy Sports and Outdoors
10.2023 - 10.2024
Movie Theater Employee
Cinemark
07.2022 - 10.2023
Warehouse Associate
Target Distribution Center
07.2019 - 07.2022
High School Diploma -
Priceville High