Summary
Work History
Education
Skills
Key Qualifications
Timeline
Generic

Darvelys Santiago

New York

Summary

Seeking a position that'll allow me to utilize my outstanding communication skills and years of experience in customer service and computers.Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.

Work History

M.A.S

Med Answering
New York
01.2024 - 07.2024
  • Completed day-to-day duties accurately and efficiently.
  • MTA Queue
  • Escalation calls
  • Override invoices
  • Reassigns
  • Monitoring/overseeingof corrections• Monitor "pending/pending review" trips Monitor "pendingvolunteer driver" trips
  • Assist employees withquestions
  • Ensure full Medicaidcompliance
  • Assist with vendorrelations
  • Assist with countyspecific tasks
  • Assist with Edit/NotReady Trips
  • Other duties as directedby management

Cashier Register

Wendy's
  • Greeted customers upon arrival and assisted them in a timely and professional manner with any concerns, inquiries, and complaints.
  • Answer phone calls and take order, handled and was accountable for multiple cash registers.
  • Receive and ship out orders.
  • Organized the store events or seminar held by the company.

Receptionist

Alianza Dominicana
  • Receiving visitors and greeting, welcoming, directing and announcing them appropriately.
  • Receiving and sorting daily mail.
  • Maintains safe and clean reception area by complying with procedures.
  • Answering screening and forwarding incoming phone calls.

Supervisor

Juice Generation
  • Receiving visitors and greeting, welcoming, directing and announcing them appropriately.
  • Responsible for managing the workflow and training new hires.
  • Create schedules that keep everyone busy with deadlines met to prevent gaps or downtime.
  • Answering screening and forwarding incoming phone calls and report to HR and senior management.

Education

High School Diploma -

Washington Heights Expeditionary Learning School

Liberal Art - Fashion Design

Kings Borough Community College

Skills

  • Telephone Skills
  • Customer Service Experience
  • Communication Skills
  • Microsoft Office
  • Leadership
  • Handling of Currency
  • Bilingual (English and Spanish)

Key Qualifications

  • Telephone Skills
  • Customer Service Experience
  • Communication Skills
  • Microsoft Office
  • Leadership
  • Handling of Currency
  • Bilingual (English and Spanish)

Timeline

M.A.S

Med Answering
01.2024 - 07.2024

Cashier Register

Wendy's

Receptionist

Alianza Dominicana

Supervisor

Juice Generation

High School Diploma -

Washington Heights Expeditionary Learning School

Liberal Art - Fashion Design

Kings Borough Community College

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Darvelys Santiago